SpringHill Suites by Marriott McAllen Convention Center

"Room is a little dated or worn out. Was by the elevator so somewhat loud, the lock had screws hanging out and missing one, so not that secure. The bathtub had hairs left in it, and they were from the private area. upon checking in that night the front desk lady was efficient but not super friendly But God is in and out and answer all our questions."

"One of the biggest ways our stay went from two nights to a week was the incredible customer service provided by Valerie. She made our stay accommodating going above and beyond for everybody that crossed her path, and working with integrity. The Hotel is in a great location. The rooms and room service are good. We started off the New Year by setting our goals down and having the time and space to get away from everything. Hector as another review stated was very helpful. This hotel is worth booking."

"Hotel is amazing! Rooms are huge and very clean. Housekeeping and front office team are always fantastic. Nice selection for breakfast each morning. Only a few minutes from the airport."

"The room was ok, it had a bit dated furniture. The bed was probably the best thing about the room. The bed was comfortable and the pillows were soft but supportive. I stayed in a handicap-accessible room the bathrooms were very spacious. The lighting in the room was not good. The light switch which controlled the light over the bed was glitchy sometimes the light turned on and sometimes it didn't. There were no good USB ports. Make sure you have a power brick for your USB devices. There was a lamp with two USB ports which provided moderate power to charge a device but don't expect fast charging. There was also a clock with two USB ports which provided inefficient power to charge a device. The TV was an internet TV but my room the internet TV was not working on my TV. The first night I called the front and explained to the young lady the wifi in my room was working ok, but the ethernet port on the desk and the two streaming channels were not working. She stated had the internet provider call me (which I thought was odd) of course when I explained the issue to the provider she stated someone from maintenance needed to visit. I called the front desk back and explained the situation to the same young lady who proceeded to tell me "We no longer provide that service" which I knew was a lie. I asked my colleagues who was stayed in the same hotel did theirs work and they all stated yes. I called for service the next day. The technician visited the room and stated box was broken. It was never replaced during the week I was there. I was left with very limited TV options. The hotel is located in a convenient location if you have a vehicle, not too great if your walking. The breakfast bar was nothing to write home about. Fresh waffle mix was available and waffle iron, eggs, the meat options were different daily. The juice was nice and cold. There were also bagels available. The gym was mediocre. The pool area was decent. Ice was not available on every floor."

"Hector at the front desk is amazing. My flight was canceled and I had 3 hours to wait. When I called the hotel asking if I could go back into my room it was being cleaned. Hector said to come on back and he’d take care of me. He set me up in the lobby with water, some snacks, and Wi-Fi. He made a bad situation so much better with great conversation and kindness. The room I stayed in was super clean and well maintained. Breakfast is great too! 10/10 will definitely state here again!"