Staybridge Suites McAllen, an IHG Hotel

"Location is great, room and amenities as expected but service was superb - congrats to the entire team."

"This review is for housekeeping. The accommodations and front desk were good. However, housekeeping was horrible. I am 33 days into a 45 day stay and request that my room be cleaned once a week, first thing in the morning. They haven't shown up to clean until late afternoon, never first thing in the morning until today because I stopped them in the hallway. To save time for them, I strip the bedding and place all linens in the tub. I also store all my personal property in my luggage to get everything out of their way and leave a $10 tip. They just need to provide me with fresh linens, make the bed, vacuum, and wipe down the hard surfaces. The only thing they've ever done is provide me with fresh linens and make the bed, which still takes an hour. I know this because I time them. I called the front desk today and asked if I need to request that my room is vacuumed and hard surfaces are wiped down, and they said no. They are supposed to come back and do that but that was 30 minutes ago. The people I am staying with, who are in other rooms, are having the same issues. This place would be great if housekeeping did a better job."

"Staff is friendly, social hours are cool. The rooms are nice. They have kitchenettes Breakfast is ok, the eggs are often burnt / overdone, and the oatmeal is a little watery. But there are other options like boiled eggs and yogurt along with waffles and cereal, toast and bagels. They also have a little snack shop area."

"This Staybridge Suites Hotel goes out of their way to make extended stays better. There is a free laundry on site - just bring your own laundry detergent. That's a deal! There is a large hot breakfast every morning and you are welcome to pack food for later in the day. Well cooked eggs, sausages, oatmeal, waffles, cereal, cottage cheese, fruits, cheeses, milk, soy milk, juices and more!. Plastic plates/utensils switch over to ceramic plates, metal utensils at 7am. Mon - Wed evenings there is a happy hour with more free food (though sometimes just chips and nacho cheeses, toppings). The fitness room boasts an exercise bike, a treadmill, an ellipical machine, weights and mats for stretching out. The rooms have a full size refrigerator, a 2 burner stove, a dishwasher and microwave. Pots, pans, dishes, utensils and dishwasher soap are available for free. The queen bed is very comfortable, and I love Staybridge pillow - not too stiff or high. There's a pool and a whirlpool/hot tub too. Plenty of parking, even for large vehicles. The maid service is good too. We have a magnet to set out for days we do not need service. If you need a home away from home, this is one of the best choices I've found in a long time!"