Kroger Pharmacy

"The staff at the Alexandria Drive location are a whole lot less friendly than the previous Kroger employees at the Richmond Road location. poor customer service was shown by their unwillingness to help get a refill on a prescription, like that was a problem when I had assistance without a question at the prior location. Felt like a burden instead of feeling welcome and valued."

"the staff is trying hard to serve the patient as quickly as they can, but because they are always busy it takes a while to get served."

"The Kroger Pharmacy @ Lowry Lane is Terrific! Why? It all starts with the staff! In a word. "CARE!" The terrific staff at the Lowry Lane Kroger Pharmacy care about their customers! They ALL go above and beyond too! Here is an example of this: I am already signed up for notifications but sometimes they aren't always timely. I was having an issue with Insurance on a prescription and it was finally approved and Kroger was able to fill it. And Bob the Pharmacist picked up the phone and called me to let me know it was ready for pickup! He didn't have to do that, but he cared enough, to take the time, to find my number and give me a call and let me know I could pick up my prescription! Thank you, Bob and thank you to all the staff at the Lowry Lane Kroger, for caring about me and all your patrons! We appreciate it and we appreciate YOU! P.S. I have already made a trip to Kroger Pharmacy on Lowry Lane to personally Thank Bob the Pharmacist for his excellent Service and for caring about his customers!"

"It's a small place but always carries a lot of varieties a food and anything you want. Personnel is very friendly. Once a manager went to shop for a for me at the cashier's place. She spent like 7 minutes and the cashier called on her saying, hey did you forget the price check? The manager said, "Let them have it for free!" She forgot! But what a service! Definitely I'm coming back!"

"I went to the Kroger Pharmacy tonight on Nicholasville Road. I went through the drive through. I was the fourth car in line. I waited over a half an hour just for the three cars ahead of me. It was absolutely ridiculous. Previously, my husband did the same thing and he had to wait a half an hour as well. They are extremely slow. When the cashier rang up my four prescriptions, he failed to put it on my Kroger card (which was a $200.00 purchase!). Therefore, he had to refund all of it and re ring it which took too long. I am going to reconsider the Kroger pharmacy and probably switch to another pharmacy."