Best Western Louisville East Inn & Suites 9802 Bunsen Way, Louisville, KY 40299

"Myself and my friends stayed here for 2 nights. The rooms are clean and tidy.I loved the breakfast options, plenty of options and fruits they provide along with Complimentary water bottles. Highly recommended. Plenty of parking area. We enjoyed our stay."

"My family and I were in this Best Western hotel two times, once thanksgiving 2023, and December 31, 2023 to January 2 everything was wonderful, service, we were attended by the lady working 3 to 11. P. M. She was very, very nice to us. The rooms very clean, every morning different breakfast, along with a nice and clean cafeteria. We left the hotel satisfied. We recommended it 100% Noriega family"

"I chose this hotel because it was close to our destination and had an indoor pool. The pool was shut down and turning green when we arrived which, for me, put a damper on our whole trip. Our room looked clean enough but smelled really musty. We bought febreeze to spray it down and that helped some. I feel like the water pressure in the shower could have been so much better than it was too. If you're nervous inside of elevators, might want to take the stairs. The elevator is very creaky. They did offer some vending machines but we did not use them nor did we attend the breakfast. The young woman that checked us in was very friendly, personable, and willing to help."

"This is a very nice Best Western. The first impression of the lobby area was very positive. There is an enclosed breakfast area that resembles a restaurant seating area. There are several areas that have sofas and chairs and a coffee bar with fresh coffee 24/7. Our room was a King Suite. Beware room numbers ending in 13 and 14 are right across from the elevator, so they can be noisy. The room had two areas, the bedroom/bathroom area and a living room area. Both had TVs, however no broadcast television, only Google, a definite downside for us. The living area had a chair desk, desk chair, and sofa along with a separate coffee bar, with a sink. The king bed was a bithard for my taste, but that is a personal preference. The bed linens were pretty worn, and some fraying at the tops. The bathroom had a shower/tub. The towels were very thin and seemed very low quality. The towel would not really dry the body. There was a very good fitness area with 2 treadmills, an elliptical, stationary bike, and a universal gym. The pool is indoor and is open 24/7. Felicia, at the front desk, was wonderful. She has a great personality and was very helpful. This hotel comes very close to a Plus level. It does have just 1 elevator for 5 floor, which can mean a wait at times. The location is 12 to 15 miles from downtown, but it is in a quiet area, and there are many restaurants and several shopping malls in the general area."

"Unfortunately, we didn’t have the best experience at this hotel. We checked in late at night after a long day of baseball games, so we were really looking forward to calling it a night. The first room we checked into felt damp and smelled like stale smoke. Since we were planning to stay multiple nights, we asked to switch rooms. The smell in the second room was better, but still a little off perhaps due to the high temps and humidity and an air conditioner working overtime in July. However, the light in the bathroom didn’t work and they weren’t able to get maintenance until the morning (it was more than just changing the light bulb). We were traveling with two teenage boys, so using the natural light from the room wasn’t an option for us. We tried a third room but decided to pay the 2-night minimum required for the tournament and stay in another hotel in the area instead. The lobby and eating area seemed quite nice, so I was a little surprised by the condition of the rooms. The edges of the carpet needed a good vacuum, the walls had obvious damage and some of the furniture was well worn. My understanding is that the hotel is under new ownership, so it has potential with a little TLC and some deep cleaning. The front desk staff were nice and tried to accommodate us the best they could, and the location was good. Our stay was back in July, so maybe a couple months of upgrades and repairs and it would be a completely different experience; however, it added a little extra stress to our trip to Louisville this time around."