La Quinta Inn & Suites by Wyndham Fort Worth NE Mall 653 Northeast Loop 820, Hurst, TX 76053

"I’ve stayed at this location several times before and always had a great experience, even in the middle of their remodel. This time not so much. The location is good, and the service is decent (not friendly and helpful as it was previously), but that’s where it ended for me. First, we were put right by the elevator and there’s zero noise control near the door. I heard the pinging of the elevator at all hours of the night, along with all conversations of people coming and going from the elevator. This was especially nerve wracking because there was no locking mechanism on the door, just the sliding lock. The sink sprayed water everywhere. The remodel is basically just a refresh and the new floors were sticky and gross in the room so I left my shoes on the whole time. And lastly, there was a party going in the room next door and when I called to ask for support from the front desk around midnight the partying just got louder. I basically haven’t slept at all between my partying neighbors and the constant elevator noise. This was not the experience I was expecting based on my previous trips. I definitely will not be back."

"Drove 4 hours Friday from Houston to arrive at 12:30 Midnight due to an important reunion early Saturday morning. Check-in wait time 1 hour. It’s 1:35am We try to use the elevator and a huge pond of water on the floor. I had to carry my child into the elevator. Finally came into the room and to my surprise a cockroach running across the floor. Front desk refused a discount on a 2 night stay. What a bad impression on my first night."

"Overall, it was a good place. I have it a 5 on service because the staff was understanding and accommodating. I had a last minute change in my reservation and the staff and manager were understanding and made the necessary adjustments. In the morning they offer breakfast. It wasn't a 5 star cuisine but it was enjoyable with different options. If this ratings were from 1-10 I'd give them an 8.5."

"Unfortunately, the place is being managed by a young man who is way out of his League. If it had not been for the young lady, Vanessa, working the desk, we would have moved elsewhere. Putting up a $50 damage note should have been a clue that something was wrong, then when I seen them charge $20 a night extra because the gentleman and wife had a one month old baby and they in turn said because of that what they had to pay. Housekeeping was excellent. The lady serving breakfast was wonderful. The ladies that got us another room ready the next day were excellent. The condition of some of the rooms was horrible. There is no maintenance going on inside or outside. I think it's a family affair, and unfortunately, the one family member who was working the desk is not prepared to handle this at all."

"The rooms are very nice and comfortable. We really enjoyed the facilities and the service from the front desk is great. Room service is limited but they do warn guest upfront. Will definitely be back soon. Mike did a great job helping us"