SureStay By Best Western Brownsville

"My son and his wife rented a room here for a few days . They went out to eat and his suitcase and boots were stolen from the room right next to the lobby. ( No force entry) When he went to confront the office staff they said there was no access to the cameras. That he owner was out of the country. My son called the police and filed a police report, once the police got there they said he had to leave and rent else where. He was told of Sammy she would not refund his money for the rest of the days and that’s it but once the police got there she had no choice but to refund it. I’m really hoping the owner see this and contacts me."

"Room smelled clean. Everything looked clean. Towels looked clean, restroom was stocked with small shampoo conditioner and bar soaps. Extra toilet paper and tissues. Room had microwave and fridge. Bed was big. Only down fall was the toilet took a while to fill up after flushing. . But overall it was good stay."

"Pros: the staff is so kind and helpful. Breakfast is early and the location is easily accessible to lots of fun things to do and places to eat. I felt very safe. Cons: remodel doesn’t seem to be going well. The door wasn’t flush with the frame, the sheets are cheap, and the cover to the ironing board falls off. I also didn’t really like having the morning news blaring during breakfast. It’s one of those situations where you get what you pay for."

"This hotel has excellent customer service, rooms are nice, bathrooms are nice as well. Breakfast could be better, but something is better than nothing. Reson for 4 stars and not 5. There is always a mildew kinda smell in the hallways."