Red Door Escape Room - Plano

"EDIT: management has reached out to me to remedy the situation. Mckenzies compassion and accountability has been greatly appreciated and acknowledged. I’m updating my review to reflect my appreciation for her in hopes everything will improve moving forward. Very cliche saying but - if I could give this place zero stars I would. I went to red door Plano recently for a date night with my boyfriend and was sorely disappointed in wasting $82 on a room of broken puzzles and a game master that clearly wasn’t paying attention to our game, provided unhelpful clues, ignored our multiple complaints throughout the game and disregarded me when I responded at the end with “no I did not have fun”. We did the warriors way and had experienced multiple of the puzzles broken which wasted most of our time, when we loudly acknowledged these issues with our game master over the intercom there was no solution given other than half hearted clues that weren’t beneficial considering the puzzle was broken previously. I won’t fault him for broken equipment, however his customer service and attention was lacking severely during our entire experience. After we finally escaped which felt like a consolation prize considering our upsetting experience, when asked if I had fun I responded with no and was disregarded by our game master, so once we grabbed our things we went out the door considering I had nothing nice to say to him at the time. I wish I stood my ground and requested a refund. Honestly disappointing service and will continue to spend my money at The Escape Game at either grapevine of the colony as they have always provided excellent quality experience and customer service."

"We have done three rooms in the Plano location, 2 in Ft. Worth and all of the rooms in Southlake. The Plano rooms have been horrible. Things don’t work right. The game masters were not giving helpful clues and the way the games were just did not make sense. We loved our other experiences at the other locations, but the Plano location has been terrible. The game master also took so much time to give us clues and it wasted our time."

"We recently played the Lost Ruins at Red Door Plano. While we almost escaped, the experience was still amazing. The room was well designed and very detailed. There were a lot of interactive puzzles and props. Our game master AJ helped make the experience great, as well as all other staff were friendly and welcoming. We already purchased a gift card to return again!!"

"**EDITED** We didn't have the best time with the room "The Gift", however my sister & I tried the Lost Ruin and it was absolutely amazing!! The clues and rooms were set up so well, the game master was extremely supportive. We had an amazing time. Thank you to Mckenzie & the team for giving us such an amazing experience."

"Had a great time! Our game master, Tessa (I think? I’m so sorry if I got their name wrong), was super fun, and my husband and I really enjoyed it! I love that you’re in a private room without other groups even if you’re only a group of 2, the room we played was very well maintained, and the buzzer you get to press when you escape was a really nice touch! Overall a great experience, I highly recommend!"