Kroger,

10250 Highway 6, Missouri City, TX 77459

"This is one of my favorite grocery stores; I've been shopping there for years. But there are two people who have made my experience there EXCEPTIONALLY wonderful- Ms. Veda and Atienne, who is one of the Assistant Store Managers. Ms. Veda is one of the most gregarious, kind, customer friendly person that you can meet! She never meets a stranger and she is very kind to everyone who comes through her line. There have been many times where I have waited longer, behind people with very full shopping carts, just to go through her line just because she is so wonderful. She has been one of the reasons why I go so often and do not mind waiting. She is absolutely fantastic! Atienne helped me through a horrible situation when a friend scheduled the wrong pickup day for some very essential items that were needed that day but scheduled for the next day's pick-up because I was waiting for my new bank card. She made sure that I was able to pick up the items despite the barriers and challenges that existed. There is also a young lady who works the customer service desk, in not sure of her name but she's very friendly as well. One thing that I do not like is that they have closed more of the registers in favor of self checkout, and that's the part of the process that I think makes the experience. This reduction of staff often results in higher wait time because there may only be one or two registers open, and I can tell that many people share my sentiments because they also wait in the line rather than doing self checkout. The store is very clean and it's easy and logical to find what you need. The prices are good but you have to make sure that you download the app and get all the digital coupons! But don't wait until the day that deals end because they often run out of items on the last day because everyone thinks the same thing."

"I place an order for almost 200 pieces of fried chicken 5 days in advance. I was called and told to return back to the store and pay in advance. Showed up at 600pm for a the pick up today no food or order was ready. Manager refused to come and speak to us. Causing me to scrambled and find additional food for a party we were throwing. Had to drive to multiple chicken spots to get the chicken almost tripling the amount of money that was budgeted. I used this location for convenience but never again. Horrible customer service. The manager who didn’t give us his name like I was inconveniencing him. Do not go her even if you love in neighbors close drive extra 4 min and hit HEB. Horrible customer service and experience"

"Staff needs better training. I asked if they had sterno, showed it to them on the app and no one could help me find. I was told they didn't have any. I took 1 more look and found them by the aluminum food pans. I'm not a fan of kroger as a whole. I don't like they way the store is organized."

"Decent Kroger with a decent selection. Produce is usually pretty good, run good sales every week if you have a keen eye. Love the Manager's special deals, always all over those. The staff have been very friendly and welcoming the past few years I have visited this location."

"Just a caveat before I start. I'm a major HEB fan boy, but I do like to dip my toes in the Kroger water every so often. This location is really clean and organized . They have more "stuff" than other normal Krogers. Lots of gimmicks in the gimmick isles. They got the home team gimmicks as well, you gotta love it. Really friendly staff , looks like they don't hate their lives likes some other grocery stores you go into"