PetSmart

"If I could put 0 stars for this location I would. The grooming here is horrific! I have been a patron at Petsmart for years and frequent often for my pet supplies, but today, they have lost me as a customer for grooming. My dog has been here several times and I have tried SO hard to understand the miscommunication, and misunderstandings when it has come to the final look of his cut. Today I brought my Shi zu - poodle mix to get a teddy bear cut and they shaved him completely off! No ears, no tail, just a little bush on the top of his head. Only to get I'm sorry we didn't read your notes. I literally wanted to cry when I saw him. I know they don't care to lose me and my dog as a customer, but this review is because I know first hand how much love and care and money we put into our pets and no one in this line of work should make us feel like they don't care about a profession they chose and should be passionate about. These groomers need more training in customer service and more importantly, grooming overall. P.S. I moved, so I come to this location due to convenience and the experience I had at my old location in Sugarland, but never again!"

"I love Petsmart ! I love looking at the animals and all the dogs people bring in! The employees are so sweet! If you have any questions about an animal/ pet ask an employee and you’ll get the help you need! The store is also very clean it it’s so organized."

"The staff are always so wonderful and the Banfield clinic techs always remember me and take wonderful care of my fur baby."

"I took Teddy into the Missouri City location to see the Banfield veterinarian to discuss a dietary regime to assist in weight loss. The people there were great! They made both Teddy and myself feel comfortable and relaxed. One of the Vet Techs helped me with a strategy and recommended a feeding plan that will help prolong my Teddys' life. We will definitely be making regular visits back to this Banfield facility for regular checkup and other preventative medical needs."

"i don’t usually write reviews but this time i have to. i just left the groomers and i am absolutely mortified with how my bichon looks. she is all white, at least 7 lbs and has a curly fluffy coat. i don’t get why majority of the time i take her here she always leaves bald. the last appointment was totally fine. it was perfect. i understand her hair was a matted this time but my type of dog is known to have a fluffy do & i tell them to only cut a little off her head. every time i pick her up she looks like a schnauzer. im embarrassed to even post these before and afters i could cry right now."