Hampton Inn & Suites Missouri City

"Visiting family and this was a great location. The hotel was nice, the room was large, and it was relatively quite. This is an older hotel but it has been well taken care of. The breakfast was ok. The staff was nice and helpful. Overall a good stay."

"Great location. That is the best part. Very friendly staff at breakfast..the breakfast was not very appealing. Quite a low standard for any Hampton Inn.So we went to nearby Panera. Rooms were stained -Carpets and drawers..The room service is a hot or miss, and offered every other 2 days ...and very low water pressure The front desk gives mixed messages. I asked for a different room, one of the staff tried to help, but it never materialized Was not worth my spend at this hotel. I will not be staying here at this location anymore.. A holiday vacation focused on room cleanliness and not unwinding."

"Since I’m being kept up against my will at 11:30pm, I’m writing this review while I’m good and hacked off. Let’s start with something that I’ve never seen before in any of the hundred or so hotels I’ve stayed in… a thermostat that’s limited by the management to not go below 68. I like my room cold at night, so this was a bit annoying and quite unexpected. No other guests used the pool that I saw in the time that we were there. So it was clean. But they don’t bother to turn the lights on at night. The only lighting at the pool came from the parking lot. The nice lighting that’s around the pool is off. Now to the worst part. It’s 11:30 pm, and there’s loud music that is reverberating through the building. I’m on the 3rd floor, and I can hear the music from my room. I go down to see if they can ask whoever the offending guest(s) is/are to turn down the music (because the phone in my room doesn’t work), and the music is coming from a party in one of the meeting rooms downstairs. It takes almost 10 minutes to find the employee who is supposed to be working the front desk. I’m told management has said the party will be going until midnight, so there’s nothing they can do about it. The abysmal customer service at this hotel is appalling. The management seems to be utterly incompetent as to the needs of their guests. I suppose some bean counters some where have decided that these decisions were good ideas, so they’ve put their financial interests above the comfort of their guests. In which case I think they shouldn’t have any guests. If you don’t want to spend your late Saturday night in a noisy room that you can’t get cold enough, then more power to you. Otherwise, don’t say I didn’t warn you to stay somewhere else."

"Great location and value for our quick weekend visit. The staff person on-duty when we had a late check-in was extremely helpful getting us settled. Breakfast is a great plus for families and they have an outdoor pool. We didn't use it but it looked nice and clean. Location was along main street where stores and restaurants are nearby."

"Having stayed here multiple times over the years now, EVERY single employee has treated me like family and when I arrive I know I'm right at home. You can't put a price on that. For the first time I stayed in a suite. It's the most spacious, beautiful suite one can imagine. Thank you to your entire team for redefining hospitality. Will not ever be forgotten. I know I speak for many."