Hillside Nursery Inc

"If I could give zero stars, I would. I am extremely forgiving, and I gave this nursery, the most benefit of the doubt. I also never do these reviews, but I thought it necessary here. Thats how much this doesn’t sit with me. I really and truly wanted to like them as unfortunately, I live about five minutes away, and any other nursery is a much farther drive so I will probably stop in now and then for soil and small plants, but only out of necessity. Basically, last spring I really wanted to have help building my garden and had someone come out for a consultation on irrigation change up and possibly sod removal in some areas for garden beds and walkway. I was told that a quote would be worked up and I would hear back in a week. I never heard back. I called 3 or 4 times spaced out in between. Months later in the fall, I even went in and bought some plants and talked to a couple of employees there. I had racked my brain trying to figure out if it was something I had done or said. The only thing I could think of was the consultation was $50 and I had cash prepared in the kitchen, but I have three young kids and I was a bit frazzled when he arrived. My husband had just arrived at the same time for me to pass off the kids, and I was still running on mom brain trying to get across the things that were important to me in the garden. At the end of our conversation, he left quickly out the side gate, and as soon as I walked back in telling my husband what was discussed, we quickly realized the $50 on the counter. My husband ran out front to give it to him but he had already driven away. The nursery was already closed at this time, so I couldn’t call, and I didn’t think it was much of a problem as I had planned to go forward with them anyway, and give them the money next time I saw them or included in the quote, whatever was easier. (I’ve spent lots of money with them in plants and pots already, I’m honest). I mentioned this when I stopped in this past fall, that I was really sorry if it was the $50 that was the issue, and wasn’t intentional, but that I was always going to pay it. I had contacted them many times and was always told they would get with the person I met with, and he would call me back, but he never did. The employee I spoke with, said the exact same thing. She double checked my information, and said he was out, but that he would get back with me soon. She assured me it wasn’t the consult fee, and not to worry about it. It is now the middle of January, and I have yet to hear from them. Quite honestly, I was way too nice, and like I said was extremely forgiving. I never became angry with them or yelled, I was very polite. I was hurt and disappointed for so long. And truly, I am not the one in the wrong here. I shouldn’t have had to stress so hard, thinking about what it might have been that upset them if they are upset at all, and if it was the money, which I had always planned to give them, I think it very unprofessional to just ghost me instead of asking for the payment. It was an accident in the first place that I forgot about the cash. And it may not be about that, but who knows. I ah e nothing else to go on. Either way it’s extremely unprofessional. Either they are worried about the 50, when the job surely would have garnished in the 1000s I’m assuming. Or they just didn’t want to do the job so ignored it. Anyway, I waited a long time to call them out, but I thought I’d save someone else the stress. And it looks like from their other reviews that their service and results in jobs they actually responded to have left others wanting, as well. Hill Country Water Gardens and Nursery is a fantastic nursery for those in the Georgetown area that don’t mind the drive to Cedar Park. You won’t be disappointed."

"Staff is knowledgeable and they are helpful and kind. I think the comments from another customer about rudeness were due to a language barrier — so to me, the person who wrote the bad review seems incorrect in their assessment of Hillside. Also, their plant selections are exquisite, thriving and healthy .."

"When you pay 60+% more and there is absolutely no warranty, make sure you have green thumb and know exactly what the plant needs if it starts to die within a week of buying it. We kept our plants watered (like they said, and it rained) but they still looked bad within 5 days and close to dead within 10 days. We’ve planted trees, bushes, and flowers many times before and have NEVER had this happen. The only offer they extended to us was a 10% discount on their overpriced plants for our next purchase. No thanks! I hate writing a review like this (especially for a local “mom and pop shop”) but people need to be aware."

"Horrible service- only happy to take your money and never complete work. Installed dead grass which he said would come back, but never did. Sprinkler not working properly, trash left by workers, no barrier in mulch beds to prevent weeds. Put very little mulch in beds -areas not finished. No lights installed for land Scaping, exposed covers for sprinkler system. Grass laid to far apart with different type of grasses and weeds. Grass is lumpy and not laid flat. Horrible customer service. Said job would be completed in January- it is now May. I never complain on anyone, but this Hillside nursery is a nightmare. Please see pictures. In closing they are a horrible company with no ethics."

"Cheap and easy bulk topsoil. Entrance is one lane at a time though, definitely not user friendly or safe. Ownership should consider expanding to accommodate the large flow of traffic on weekends, especially since it opens to a busy road. More organized parking lot would be beneficial as well."