Garden Center at The Home Depot

"So I have purchased a product from Home Depot. Not specifically this location, but I tried to warranty an 18in Husky toolbag with extended handle and wheels. I have replaced it before and not given so much trouble as this store has. I dealt with Customer service rep Nick. He's telling me how they can not honor the product warranty replacement. Even though Home Depots website regarding warranty explains it all. I asked to speak with a manager Jerry Cobb. He would not talk to me or swing by as other managers do. One main responsibility they have is to keep continuing shoppers to continue purchasing. Home depot is the one that informs me that this particular brand offers warranty in the 1st place. When purchasing tools and supplies we look warranty whenever available. What kind of customer service is this? Previous store at Silverlake would have honored, they just did not have any in stock. Their online inventory should 4 in stock, but we could not locate any, and we looked multiple aisles. Thanks for not helping a costumer."

"This store has a limited selection of lawn insecticides and fungicides for the lawn. Also other home depot stores has more variety of plants and shrubs native to the houston area."

"This store needs to be educated on service animal laws. There is no such thing as registration. There is no requirement to show proof of a service dog. A store is only permitted to ask two questions 1.) is this a service animal 2.) what tasks is this dog trained to perform. This store is governed by the Americans with Disabilities Act and TX HB 489 just like any other. I will be submitting a civil rights violation to the Department of Justice if I am not contacted. The employee walked away and would not let us buy the items we drove to get. I was not going to allow the handler to suffer for this but she was so anxious she had to leave. You have my contact information here to show me that they are working on educating their staff properly. There are criminal and civil offenses regarding this. Community service, classes and the probability of a fine. Vicky is responsible."

"This location really takes care of their garden center. And overall the staff is great!"

"Someone is doing an excellent job, taking good, good care of the garden center at this location. Plants look beautiful, place is clean and organized. I was there on a Saturday morning."