Pump It Up South Dallas County Kids Birthdays and More 9110 Autobahn Drive, Dallas, TX 75237

"For the past couple weeks I’ve had mixed feelings of the party We had February 10 2024. To begin with the epic fail they called us couple days before to tell us, that no adults could jump with kids. Imagine spending close to $1,000 and we couldn’t celebrate it with my daughter. The front desk lady in charge very friendly and professional. The younger staff was a bit rude. We mentioned the rooms smelled terrible and they just laughed with no care. Younger staff in charge of passing food was rude and said they are not there to serve adults only kids . Not sure if that was true but if they would’ve helped we were ready to tip. Both jump areas smelled terrible and they blamed it on previous party. Total of about 50 adults and 50 kids said they wouldn’t go back"

"I emailed the feedback/suggestions almost a month ago, after my son's birthday party and have yet to hear back from anyone... -when having children get in line to go into the 1st room, allow the birthday kid to be 1st in line, same thing when moving to the next room and party room -bubble party add on was very underwhelming. I was told it would take place in the 2nd room at the end of the session, but instead a bubble machine was turned on after children ran into the first room. -when in the party room, zero focus was placed on the birthday kid, we didn't even know he was supposed to be sitting in the "throne". Tables were pushed against the wall and we had to pull them out in order to be able to sit. -when I tried to grab a slice of pizza for my son (birthday boy), a hand was put up to me and I was told "Ma'am, we have a system" I responded "I figured your system could start with what the birthday kid wants" and was met with attitude -zero photos were taken by the staff Will NOT be having another birthday party here! The staff was rude and unprofessional, I get that they are mostly teenagers, but the attitude was very off-putting."

"From the moment we walked in the older lady (manager) at the counter was rude. She didn’t greet anyone just who you hear for. The staff was also rude and not welcoming all. The older lady came in and yelled at me about my child being in the basketball hoop inflatable when there was other children in there. We will never come back there EVER. If you don’t like your job ma’am find you another. You’re working around families and we’re supposed to enjoy ourselves. She had glasses and braids. The staff members were also young and I get it but they also were rude, I mean they followed in the managers footsteps and she wasn’t a great example. Smh. I also Asked about water and she was also rude. I guess I interrupted her from her important text message on her phone. I work in customer service and I have never treat my customers with such disrespect because I know that without customers I have no job and won’t be able to support my family. Smh. “Pump it up” do better and properly evaluate your staff and retrain if possible the amount of disrespect that was portrayed yesterday was not right and shouldn’t be tolerated by PAYING CUSTOMERS. I would like to add that we weren’t rude at all just wanted to enjoy ourselves. After going through the reviews this manager has been doing for 1 year and still no action has been taken to hold her accountable says so much for this company. Smh."

"Wish I could rate 0 stars. Service was terrible. No one was transitioning our party effectively or attending to us. Our inflatables were falling down and there wasn't anybody in the room to tell. Had to go to the front desk to get someone and they were eating when I got there. We didn't get set in our party room until 20 minutes after we were supposedly to because the party before us ran late. They didn't clean the room in between. It was still party favors and food on the floor from the previous party. The room attendant told us to not make a mess when we were cutting cake. They also tried to rush us out the room early even though we didn't get to the room on time because of the previous party running late. Overall a horrible experience and made my twin's first birthday party unpleasant"

"It was decent..the staff members were nice but stayed on a cell phone most of the time. My son and nephew seemed to have enjoyed themselves, but it was not worth driving 35 minutes for at all. I do not plan on returning. Looked slightly worn/run down."