Rowan WestBend

"I’m giving three stars because the technician I had was great. The rest of the experience was zero star quality. No one speaks to you when you walk in. I’ve been on three separate occasions. Between my daughters and my piercings, I spent well over $1000. I asked to use the restroom and I was directed across the street to another establishment where I hadn’t spent a dime. I did not go. I wrote a review on their site and the response was if they are busy no one can walk you to the bathroom in the back room. There were three employees in the store and two customers., my daughter and me. As a 45 year old woman, I get really tired of being told by an 18 year old that they don’t have a bathroom. Yes, your store does have a bathroom. You just won’t allow me to use it. Ridiculous. GGO TO STUDS IN DALLAS!"

"I had a wonderful experience with the WestBend location. I made my appointment online which was fast and so efficient. I was able to complete all my paperwork online. I arrived 10 minutes early. The designers help me choose my stack and were very helpful and so kind. Rowan is pricey but worth it in my opinion. They are so professional and the shop is gorgeous and very clean! Great experience and I love, love, love my stack!"

"I wanted to get my ears pierced today and decided to try Rowan. Making an appointment was super easy online. I arrived early for my appointment and from the time I walked in until the time I left everyone was really nice and helpful! I definitely recommend giving this place a try! They do infants piercing as well, I saw 3 little ones getting their ears pierced and it was quick."

"Got my flat done and it came out so pretty! They were clean, fast, transparent, efficient. The only reason I took away a star is because their earring choices could have been better. They didn’t have too many to choose from so I had to pick one that I was okay with but will probably end up changing out when it’s fully healed. For a $95 earring that is definitely a slight disappointment. Other than that no complaints"

"We loved this place! We took our 2 month to get her ears pierced and they were super sweet and we liked a earring but they told us that it was big for her ear lobe and showed us the difference which was super helpful!! They were so gentle with my baby girl as best as they could..! Then I had some Cartlidge earrings that no one could remove becuse the tattoo shop I got them at 4 years ago put flat backs twist and tightened them too tight!!! the sweet lady was making sure she wasn’t hurting me and she was doing great and got them off and got new earrings that come off easy now and beautiful!!!"