Caliber Collision

"The San Pedro location failed to do a thorough job, nor did they annotate the additional 109 miles on paperwork. The New Braunfels location has had to redo some work and clean over spray, found during first pickup. They the interior of the vehicle dirty and didn't return spare tire items and wheel well cover. Wheel jack was thrown on seat which left oil stains. I am now awaiting a sensor that fell into bumper due to broken clips. I would not recommend the San Pedro location to anyone due to not completing work or having a QA check work that was done. I rate the New Braunfels location 10, for having to correct San Pedro locations mistakes and incomplete work. Still waiting on parts so New Braunfles location can complete repairs."

"CC is set-up with USAA so I was able to drop-off my vehicle without the need for an initial estimate. Very convenient. Received routine updates during the repair and truck was returned about a week earlier than estimated. Very seamless work and I have peace of mind. Enterprise Rental Car next door has a better selection and more availability of vehicles."

"I recently entrusted my vehicle to Caliber Collision for repair services, initially selecting a specific location for both drop-off and pickup. The anticipated return of my car was set for Friday, a deadline critical due to upcoming travel plans. However, upon checking in on Thursday, I was informed of a potential delay until the following day, which closely impacted my schedule. Ultimately, the delivery was further postponed to Monday, adding to the inconvenience. Complicating matters, I was required to retrieve my car from a different Caliber Collision center than initially agreed upon. This change posed a logistical challenge, as I had arranged for a rental car near the original drop-off location, expecting a seamless transition back to my vehicle. Upon pickup, I noticed a misalignment between the car door and body, necessitating immediate adjustments by the staff. Despite these setbacks, I appreciated the team's effort to clean the interior mats and the overall inside of the car—a thoughtful touch that did not go unnoticed. I plan to provide an update on the car's condition after a month, hoping no further issues arise. A more coordinated service experience and attention to detail in the repair process would greatly enhance customer satisfaction and confidence in Caliber Collision"

"I took my Daughter's car into Caliber Collision on San Pedro Avenue and they were wonderful! Fernando and Junior immediately looked at her car, which had massive marks on the bumper from a HUGE truck that swiped her. I waited a short time and like magic, it was fixed! Thank you so much! This place is the BEST for auto repair!"