Elite Auto Collision Center

"If I could give less than one star, I would. My wife was in a minor accident back in December. As luck would have it, a member of Elite Auto Collision Center happened to see what happened and offered to help my wife by suggesting this place. My wife looked it up and realized it was a "legit" collision center, however the experience has been far from what a legit business should conduct itself. In summary we have gotten excuses on top of excuses since they took the car. Everything from waiting on parts, to about to go into production and the latest one, they confused her CHR with a CRV. I get that to a layman the type of vehicle could be confusing, but they're in the business of knowing what kind of vehicle they are working on. This should not have happened. Now, they're back to "waiting on parts". So that means it's either just another excuse OR they genuinely don't know what they're doing. Either way it tells you what kind of people they have working there. To say that it's been an unpleasant experience is an understatement. We will be contacting our insurance company and letting them know what kind of experience they've put us through so that EACC does not come up as a reputable option on their end. Hopefully they get flagged and the insurance company will not allow their drivers to use them. Bottom line, DON'T USE THIS SHOP!"

"I was going to wait until I picked up my car to assess the work on it to write a review, however, I’m going on 3 MONTHS waiting for my car to be fixed!! The only reason I brought my vehicle here is because an employee happened to be driving by when I got into my wreck on 12/18/23. (Minor fender bender on I-10) Her and her husband were even kind enough to drive me home and she was able to tow my car to the location. I had checked online for reviews and this place overall had a good rating and the customer service as I was processing documentation between them and my insurance all went smoothly. I’m not sure if the holidays had anything to do with my production. I gave them the benefit of the doubt when it came to that. All through January I kept having to call for updates on my vehicle, and kept getting the same answer of parts being ordered and not arriving yet. On 02/14 the owner contacted me and explained that the shop manager had resigned and that production was behind but assured me that my car would be moving along with production. Last week I was told it was finally going into reassembly. When I called yesterday they told me they misinformed me because they got the notes mixed up with another vehicle!! (I have a Toyota CH-R an they gave me information on a Honda CR-V) It is now 03/09 and I was told yesterday that they are STILL waiting on parts!!! To say that I’m frustrated is an understatement. I’m so disappointed with this business. I do not and will not recommend them in the future."

"If there was a no star option I’d gladly give them that. They’ve had my car since December 10. Were in February 29. They received first estimate payment since end of December and another supplemental payment Jan 23. In which from there they had promised it was a 7-10 day job. As of today’s date they have not even started, and there excuse is they take too many jobs. I regret so much taking the advice of the tow truck driver that highly recommended them. I should have just gone with Caliber, that’s where my insurance wanted me to take my vehicle. From every person I speak about your business, unfortunately they’ve done business with you and it has not been a good experience ."

"Best of the best! Lorenzo really went above and beyond to get my son’s F-150 back on the road again. Couldn’t ask for better customer service and professional workmanship. I would definitely recommend to anyone looking to get their vehicle repaired and looking like new! Thank you Elite Auto!"

"Stay away from this place!! Regretting ever taking my car here They take advantage from the insurance They say they are going to repair and they don’t, They take months and have No consideration of your time and the need of your car. I had to personally get my car from the dealership cause “Elite found codes they couldn’t fix”. The dealership showed me pictures of the un repaired parts that they had promised they had already repaired like the un necessary transmission replaced!! This place should be closed down. Don’t bring your car here!! Stay away from this place!!"