SARAH'S COUTURE 11939 Eastex Freeway, Houston, TX 77039

"They have beautiful dresses and they delivered it in a timely manner. The only issue we have is that don’t order any custom made dresses. They say they can do it but they don’t come through. We ordered a beautiful dress with a matching long bow on the back. When we went pick up the dress, we asked for the bow and they didn’t have it ready. We drove 3 hours to pick it up. They were trying to find the pattern to match the dress. So they said we would have within 3 weeks. They told us to text them not to call. We kept texting ask where our bow was we kept getting a different date or they would leave us on read and wouldn’t respond. We didn’t receive until late January 2024. We did the mistake of not comparing the bow to the dress. We finally took out the bow and put next to the dress and it’s a different color and different pattern. We’ve been trying to get a hold of them and they never respond and just leave us on read. Now have to make a trip to Houston and return them their bow and get our money back. If you can don’t do something don’t make promises to clients you can’t keep."

"HORRIBLE CUSTOMER SERVICE!! We walked in and waited for about 10mins and no one came to assist. We were looking to try on Quinceanera dresses for 2 young girls for a Double Quince and thought we would look at dresses until someone would assist….. Instead, you get a worker who comes straight towards us, and says, give me that dress because if you ruin it, you will have to pay for it, and took the dress I was holding, then proceeded to ask is anyone helping you! Her tone was rude and dry, which is the worst service ever during this type of economy. Evidently they have enough business, so CUSTOMER SERVICE is not important. Word-of-mouth is the best form of advertising. My word-of-mouth from experience is not a good. Unhappy customer"

"This store helped me out when I had no hope. I ordered a dress at another store and they try to give me a dress that was supposed to be a ragazza dress and it didn’t look like it and was damage, that I paid $2200 for. I called Sarah couture they had the dress and told me they would help. They went above and beyond for me. They gave me a discount on the dress and now I am able to take my daughters quince pictures and she will have a dress for her quince that is next month. They literally saved my daughter’s quince. I don’t know what I would have done without them. They even helped me get my money back from the other store. To save yourself from a headache only buy from Sarah couture. They have the best customer service and the best dresses. I will forever be thankful for them."

"We saw this place on Tiktok/Ig when they were having a $300 off any dress event. We wrote them and asked if there was a way we could lock this deal in as we’re from out of state, they replied and stated they had great discounts for out of state/towners. We arrived months later, walked in and girl was like what are you looking for? Just point at what you want I’ll bring it down. Very bland attitude but looked young so, not really her fault I guess. After trying 5 dresses asked lady at register the prices and about discounts for out of staters and with attitude she’s like what the most we’ll do is $100. ??? Another girl came out and priced out with $100 discount but it went right back up to original price + more. They’re extremely overpriced compared to the surrounding stores. Old lady was pacing back and forth the ENTIRE time we were there not saying a word and staring at us from different corners of the store (weird). Overall, I feel that customer service should be superb no matter what but especially if you’re overcharging for your merchandise. Def look around before purchasing here."