Gigi Salon Westheimer Road, Houston, TX 77082

"I wish I was leaving a good review bc of the service I received at this salon but unfortunately I will never give this establishment any more money nor my business. I booked an appointment with Giselle (the owner) on Nov 7, 2022 after looking her up online; we used to live up the street from the salon and my husband got his hair braided there several times. She was very nice and even scheduled an appointment after salon hours to accommodate my school schedule. Unfortunately, my mother died unexpectedly the very next morning on Nov 8, 2022 and I immediately text Giselle to cancel my appointment. I asked if she could return my deposit and/or if I'd be able to schedule an appointment at a later time, but I emphasized that I did not know when due to this tragic event. She advised me that she would hold my deposit and to take my time in rescheduling. In the midst of grieving and my life quite literally falling apart, I reached out several months later, which shouldn't have been a problem considering such a tragic loss, right? Wrong. Giselle did not answer for a month and then proceeded to tell me the deposit was non-refundable, which I figured so I asked if she would still allow me to make an appointment per our previous discussion of her holding my deposit. She answered another week later and said "if you want to book an appointment, you'll have to make another deposit". Are you serious? How insensitive and greedy can someone be. I didn't cancel my appointment for something stupid, MY MOTHER DIED! And you have the nerve to 1. Keep my money and not honor my appointment rescheduling and 2. Fix your lips to ask for another deposit. Wow. Needless to say, she won't be getting mine or my family's business ever again. Giselle can keep the little $50. She must need it more than I do. But to lose another several hundred dollars and a loyal client just to keep fifty that doesn't really belong to you, is crazy. Good luck Giselle. P.S. I will be inserting pictures of the conversation as proof."

"Gisele was great! She did my quickly and displayed a great level of skill. You can tell she's been doing it for years."

"Gigi Salon Hair Braiding is a very beautiful lovely place to come make your hair. The salon specialises in braiding, however they make all types of hair of your choice. They are very fast in the craft, and don't leave a customer waiting for too long. But I will advice you book an appointment before visiting, coz if you don't they could be so occupied and will not have time for you. You could also just walk-in if you wish, but an appointment will save you lots of time. The environment particularly is very clean, neat, well arranged and beautiful. They have very comfortable chairs for customers while making hair and also while waiting to be attended to. I took off one star because the lady that made my hair and that of my sister the day we visited was on the phone almost through out the entire time she was making our hair talking into our ears and I really think that was very uncomfortable and a bit unprofessional and should be looked into. Other than that, Gigi Salon HairBraiding is a good salon to visit for all hair types, with a very conducive environment."

"I got my hair braided yesterday. I had an awesome experience. 3 ladies did my hair so I was done really quickly. I got the s/m knotless braid. My hair is beautiful, neat and painless. They were very professional and friendly at the same time. Best salon I went so far in Houston. Will definitely be back."

"I received Medium knotless waist length braids. These ladies at this Salon are amazing. From the first point of communication they were fast clear and responsive. They worked with me to schedule a time for my service. They were extra helpful with my hair selection before my appointment. I had a few hiccups at beauty stores prior and the were more than will to help. When I got there I was excited to see that the shop was very clean and very welcoming. I have done hair and WOW they did not pull my hair nor put any tension on my braids but they were solid and stable braids. This I could not believe. Lol. They got me out of there a lot sooner than I anticipated. The service and quality was beyond my expectations. I am 100% satisfied and will be going back to this salon for ALL of my braid and locks. Don’t hesitate to schedule you will be happy you did."