Subway 11660 Westheimer Road, Houston, TX 77082

"Let me preface this by saying that I am an ex-Subway employee, I worked at a different location for about 6 months not too long ago. This location's food is fine, not very different from any other location, but the service was extremely unprofessional and disappointing. Firstly, I stood waiting for about 2 minutes before anyone came to help me. I don't even think they knew I was there, another employee in the dining area had to call the employees in the back to take my order. Also, keep in mind that they had the cover lifted for all the meat and cheese options so that I couldn't see any of it. When a lady eventually came to make my sandwich she asked what I wanted and I very clearly said, "Just meatballs and American cheese." That's literally all I wanted. The lady put the meatballs on the sandwich and then asked what cheese I wanted even though I already told her. So I told her again, "American cheese." She told me that they don't have any American cheese, only provolone and pepper jack. I was genuinely dumbfounded. They blocked all the meat and cheese from view so I couldn't see that they were out of American cheese AND when I first told the lady I wanted American cheese she didn't tell me they were out. Maybe it sounds silly but I would not have gotten the sandwich if I had known they were out of American cheese, I'm a very picky eater and that's the only cheese I like at Subway. At that point I felt like I had to finish my order because otherwise they would just have to throw the entire sandwich away. I ended up having to settle for shredded cheddar cheese. It's not a huge deal by any means but it's certainly still disappointing. Again, I am an ex-Subway employee. We never blocked the ingredients from customer's view, and if someone told us they wanted an ingredient we knew we didn't have then we would tell them straight up. I highly doubt I will come to this location again."

"Don’t come here. The girl up named Ely unfortunately has really bad customer service skills. Makes it seem like she’s going out of her way to fit you in her schedule to serve you. Not a great experience. The Subway on Dairy Ashford is better staffed"

"During my last visit, not only did we all get sick from the sandwiches, but the worker took it upon herself to add a 20% tip without my knowledge. I only discovered this after I checked the receipt later. I'd have been happy to tip, but I definitely didn't appreciate her being sneaky about it and automatically adding the charge to my total."

"Order was ready by the estimated time, only complaint is that I ordered them toasted, but either they weren’t toasted at all or just barely, couldn’t tell the difference. I don’t think the cheese were melted."

"Do not go to this location. I am a fan of the recent promotion they had going on for the cookies they serve. This location by far does not care about quality. The lady barely spoke English, and proceeded to give me cookies that aren’t even cooked.. the picture below shows the difference between cooked and uncooked. Out of the 12 cookie box I received ONLY 3 COOKIES WERE COOKED CORRECTLY. The rest were gooey and very fragile. It’s disgusting. Please train you employees how to cook them correctly. And she overcharged me for the 12 cookie box. Why is this box 9$. I let it go for the price but coming home to open the box and majority of it isn’t even cooked is purely disgusting."