Honda Service

"I came for a routine oil change to my vehicle and found a scratch on the steering wheel. After bringing up the concern, the management went beyond expectations to fix the issue. I’m happy with the prompt follow up and how much they care about the positive customer experience. I look forward to return for future maintenance services at this location."

"I took my vehicle to Katy Honda to address a safety recall and perform a state inspection. Setting up an appointment online was quick and seamless. My service advisor Joshua S and the service department team were courteous, professional and addressed all my requirements in a timely manner. I give them 5 stars any day."

"I cannot get through to the service team. I've called twice in the last hour and have been disconnected each time while on hold. I waited another hour to call a 3rd time and requested to be transferred by the operator directly and still the same result. It's very frustrating to say the least but customer service continues to decline at this location. I give up on Katy Honda. I will never purchase another vehicle at this location."

"If you have a Honda and a lifetime oil change, just get the oil change only. And make sure you be there and park in front of the garage doors the first thing in the morning before they open (we usually got there 30 minutes early, and we'd be out within 20 minutes or so once they open). Otherwise, you may wait a couple of hours before the oil change is done on your car. Do not take their word at what needs to be done to your car while your oil is being changed. My wife and I had bought our Honda there and one time we took it to this service center to get the oil changed. While the car was still sitting in the garage with its hood open, a guy came up to us and rattled off a list of what needed to be done as routine maintenance (charges would run up to $700). Sensing a scam, I politely declined and requested that they just change the oil only. We took the car to our mechanic at his shop and asked him to check and see if those listed items needed to be replaced. He said he'd take a look and we left the car at his shop. The next day, my instincts were well-founded when he texted me the next afternoon and said there was NOTHING wrong with the car and that all the listed parts were still in good working condition. Now, what does that tell you? Really sad that we gave Honda our business by buying our car from there, only to be rewarded by them trying to scam us."

"Even with the appointment expect to wait 2 hours. I'm very disappointed with their services. I waited at the dealership for hours and they didn't even wash my car which says if you wait at dealership you will get complimentary car wash. 2 hours just for a oil change."