Mercedes-Benz of Boerne Service Center

"I dropped my 2023 S500 off for my Schedule A Maintenance. I was assigned Ryan as an advisor. I let him know that I had a piece of rubber taken out on the wall of my front passenger tire. He notified me that they would look into it. I picked up my car the next day and got a flat on the way home on the tire in question. I had to wait 2 hours for a tow only for the car to be taken back to the dealership I had just left. I asked if the car could be delivered to my house once the tire was replaced since I was already inconvenienced enough. Ryan said he would take care of it. Once my car was ready he told me to come pick it up and that I must have run over something on the way home. However, there was no nail, or object found. I find this hard to believe since I was on the highway the entire time, didn’t hit a pot hole, and it happened within minutes of leaving the dealership. I don’t believe the car was inspected thoroughly enough, or something happened to it while in possession at the dealership. Now I either have to wait the entire weekend to get it delivered Monday afternoon, or spend another hour driving to pick it up again because they couldn’t deliver it after all. On top of this Ryan charged me an extra $50 on my service that was not notated. Once confronted about this extra charged it was removed, but without clarification of why it was there to begin with. I was never emailed or texted videos of the inspection, or after the car returned to the service department with the flat. I spoke to the service director, Kevin, about this and he said he would send me video, but I never received it. I feel like there was a lack of customer service from top to bottom. Very disappointing for such a high end dealership."

"Recently, my car was in the shop to have one of the sensors calibrated. The service writer did an excellent job taking care of my vehicle. And getting it back to me in a timely fashion. Thank you!"

"Amazing sales and service. Had an issue with my new mercedes, but these guys got it taken care of, got me a loaner in the meantime, and the GM kept in contact with me to ensure I was taken care of. This is the ONLY place I will buy a car from in the future! Shoutout to James Godkin for all your assistance!"

"I live in Houston and had been looking for this type of vehicle for a few weeks. Being that I am in the Auto Industry as well, I expect great customer service and that is exactly what Ray provided. Always available to answer any question I had. He stood by the price he originally quoted and no dealer adds. My nephew loves his GLC300 Coupe. Thank you, Ray!"

"If you are looking for a place for your MB, this is the one to go! My service advisor, Matt, was nice and helpful! The job was done quickly! The customer lounge was nice. They also have a big glass window where you can see the shop and the technicians working on your car. That's cool! We moved to the SA area earlier this year. So, we had to find a place for our MBs. I tried another dealership in town closer to us but wasn't very happy with that one. That one did get the work done, but the customer experience was way worse than the dealership in my previous town. One day I heard a slight humming noise after I started the car in my garage. Then, I went to a European Specialize shop in town (a Google review 5-star shop). The people were nice. However, they didn't get the work done right. They did charge a similar price as the dealership but used aftermarket parts. The same issue (which the car didn't have before) repeatedly happened after their work. So, I had to take the vehicle someplace else to fix the job done by the European Specialized shop. Glad I tried MB of Boerne this time!"