Auto Care Central 520 West Pioneer Parkway, Grand Prairie, TX 75051

"I was planning for Auto Care Central to be my permanent choice for maintenance and repairs but am disappointed with the care received. I had a few oil changes here the past couple of months and was satisfied with the visits because there is a comfortable waiting room, and you could arrive and get checked out in about 45-60 minutes. The people seemed polite and knowledgeable as well. During my latest maintenance, I was shown my cabin and air filter and asked if I wanted to replace them, I declined the service. When I got my car back the check engine light turned on and so I got a diagnostic for free at Auto Zone that night. The diagnostic at Auto Zone reported that the Mass Air Flow Sensor may need to be replaced and the gentleman recommended going back to Auto Care Central to kindly request them to take a look and see if anything had possibly got bumped or misplaced during the maintenance. I went the next morning to Auto Care Central at opening to ask if the establishment could take a look, which they kindly agreed to do. After a few minutes the analysis was complete and I was assured that nothing was wrong under the hood. The owner believed that the check engine light had nothing to do with the work done on my car from the previous day. I asked him if he agreed with me that the timing was odd and he said it was indeed odd, but strictly coincidence. I then asked him what he believed could cause this issue and he stated that the check engine alert could be due to the MAF sensor needing to be replaced, an issue with the computer/code/electrical, or a vacuum leak but could not confirm for me without running a diagnostic. I was thankful he took the time to explain his thoughts to me but I declined the ninety-dollar diagnostic to seek more advice and went to work. About 20 minutes later my coworker offered to take a look for me. Immediately upon lifting the hood, he saw that the air filter cover was not latched properly. He latched the whole compartment correctly then used his Car Code Reader Diagnostic Scanner to manually clear P0101 and P0443 error codes which removed the check engine light. I have driven over 100 miles before I posted this review to ensure that the check engine light did not return and that the issue has been permanently resolved. Since the fix was simple, I'd expect that AutoCare could and would have identified and resolved this pretty easily. Auto Care Central's response could be due to either incompetence or dishonesty. Either are waste of a customers time."

"Person in the front seems very passive aggressive, told me I had to replace my serpentine belt because there was a “crack” when i recently just replaced it. He then tried to charge me about $750 for only the FRONT axle’s rotors, break pads, and belt. Claims to be the cheapest in town. (Edit: Look at the response he gave me, he never addressed the serpentine belt and tell me why i just got it done for $280) GO LOOK AT HOW HE HANDLES 1 STAR REVIEWS, COMPLETELY UNPROFESSIONAL"

"Every time I come here they are super friendly! I always come in the morning and they get me in and out quickly. I usually do most repairs myself, but any time I don't want to, this is where I'll take my truck."

"I paid $100 for an AC diagnostic. After they apparently fixed my car, I paid a total of almost $400. About 48 hours after this service, the AC ran out completely! So, I took the car back to the shop for them to do another AC diagnostic just for them to tell me they found the problem, and to fix it, I had to pay another $680 + tax. I already had to pay $300 for the fault diagnosis and now pay another $700 for them to fix the same AC issue! They couldn't fix the problem and diagnose correctly in the first place, and they charge a ridiculous amount for their mistake and repair! WOULD NOT recommend. Fix what you need to fix."

"Auto Care Central located on W. Pioneer Pkwy in Arlington, TX //WARNING!!!!!!!!! Customers should be warned about THIS shop overcharging practices. The owner quoted me $675 for a part that actually costs half the price. I visited the shop for an air repair on a 78 Buick, and was shocked to receive a price tag of $1700. However, after calling around, I found the parts needed for only $375. Despite this, the shop still charged me $650 for the installation. It's important to note that the paid diagnostic fee was applied towards the installation, but only after I presented evidence of the credit. I strongly advise caution and thorough research before conducting any business with THIS shop. I will personally not conduct any MORE business with them."