NAPA Auto Parts 315 East Main Street, Grand Prairie, TX 75050

"If i could give a lower review i would. I tried to warranty a part and was told that it not a napa part i went back to the other napa and they verified it was a napa part and ordered me the part. HOW does a napa employee and manager not know what a Napa part looks they said napa part should say napa drove 40 minutes back and forth. CUSTOMER SERVICE HORRIBLE"

"Brad is great, he helped me find my item and got me in and out quick!"

"Paul was very helpful Thank you To the guy who told me that Napa doesn’t have any tools customers can use should learn more about the store you work for Once again I want to send a special shout out to Paul You provided excellent service"

"I get there to pick up an online order today Monday At 6:17pm according to my GPS and I find it closed with the lights off and the sign on the picture. Five minutes after my wait, I see a NAPA white truck leave from the back. I walked and waved at the driver but he didn't see me and he leaves at 6:23. I waited to see if he comes back before 7pm. I call the number on Google GPS twice hoping that someone will answer. At 6:55-56 some one turns off the lights from the whole place and I knock on the window. The clerk doesn't want to attend me since it's closing time already. I finally convinced him and I picked up my online order. This is bad management. Not the emplyees' fault."

"You know, they messed up my order for my struts. I went out there and they did not have them at the time they said they would. But the clerk, admitted the mistake and redeem the gaffe by driving to the warehouse and then traveled all the way to South Arlington to deliver the struts to my mechanic. I appreciate folks and companies who admit faults and then make amends through sincere words and actions. Thank you."