Caliber Collision

"The team at Caliber was awesome! My car was ready when they said it would be, and the body work was top shelf. The entire staff was friendly & knowledgeable. I'd definitely recommend Caliber!"

"Wow! Talk about exceeding expectations!! From the day I dropped my car off to the day I picked it up, Caliber was fantastic. Michael was my contact and I got frequent texts with updates on the status. They promised the car would be ready by Dec 9th and it was finished on Dec 1st!! They coordinated with the rental car company to drop off and rerun the rental car. It was an all around great experience and I will go back if we ever need collision repair!! Now here’s the great part…I asked Michael if he could try to find me a back windshield wiper (I’ve tried to find one for over a year). He took that as a personal mission and purchased one. It didn’t fit but he promised to keep trying to find one for me!! That’s customer service on a whole other level that you don’t see much these days!"

"Although I hadn't had to go through car repair and insurance claims, Caliber kept me informed throughout the time they worked on my car. My car looked new when I picked it up. I was told it would take approximately one and a half weeks (depending on parts availability) and I picked it up the very day I was told it would be done."

"Awesome work! Backed my car into a pole and you’d never know it. The team was kind and welcoming when I dropped off. They were super communicative with what steps needed to be taken to fix my car. I got regularly notified of the progress of the fix. Chris was very thorough and never left me wondering when I’d get my car back or how the fix was going. He even let me know when it was fixed but not up to his standards and therefore sent back. I appreciated the extra effort and the “seal of approval” he is determined to give. I think this was some of the best service I’ve had in any industry. Made me feel much better after feeling so terrible about damaging my car in the first place."

"The worst experience with this workshop. They do the job the way they think it looks good, but you have to come back several times until they fix it right. They send you text messages with the vehicle update and you call to see if you can pick up the vehicle and it is not ready, it takes longer and when they deliver it to you, we have to pay for the rental car for the days that they took longer, and They defend themselves by saying that the text messages said that the vehicle was already ready 6 days before, that it is our problem not to pick it up the day they sent the message, they do not accept that it is their mistake and because of their mistake they charge you extra. If I can give one piece of advice, it would be to not trust caliber collision text messages, go get your vehicle if it is not ready as long as you sign it and you will again be responsible for the extra time. It was the worst experience. If I could leave a negative rating, I would give -100 for their poor communication and poor professionalism.They only defend themselves by saying that they sent text messages to say that the vehicle is ready, and I call and they tell me that it is not ready yet that they call me when I can take it and after several days I call to ask if it is ready, They tell me their vehicle has been ready for 6 days, they are not professional and they do not keep their word, the worst experience in workshops that claim to be professional. The recommendation is that you do not trust them for calls because they are not responsible for rental car charges."