NAPA Auto Parts 3021 Alta Mere Drive, Fort Worth, TX 76116

"I had 10 days left on a 2yr warranty battery I had bought. I was told I had to pay a prorated amount of $51 because the system sets warranties at the 1st of every month. So technically I was out of warranty even though I had 10 days left. Not buying from here again. Manager didn't care to hear me tell him that."

"Ordered part- was not there when i was told it would be there. Alex was zero help. Unwilling to get me any info on if and when my part would arrive. Came back 2 hours later when he told me for the 2nd time part would be there. Nope. No part. The other guys that work the counter were great, very helpful. Alex- young guy with bad attitude could care less. Too busy talking to his girlfriend out front of the store to help me. Had me in a holding pattern all day, no apology. Nothing. Please have a district manager call me - Greg (store manager) is refusing to return the part i purchased in retaliation for leaving a negative google review."

"Bought parts in store had to go back to return them employee had no clue how to refund money manager had to help then they don't explain to me how to do the return on penpad then they n3ver tell me how long it will take to get money back on card then I call customer services and they tell me I won't get my money back for 3-5 business days so unacceptable this was my first and last time I will ever step into a napa auto parts store horrible service and quite honestly I could get better service at oreillyys auto parts I hope corporate reads this and responds to me thanks"

"I advise driving the extra thirty mins to a different location. The two times I have been here to pick up parts I was treated horribly by management. God forbid you order the wrong part and have to return it. They refused to give me a refund on an accelerator pedal which had all of the original packaging…. Didn’t even take it out of the box! The other stores had no problems issuing a refund. Again, I suggest looking elsewhere in this area or driving the extra thirty minutes to the next closest location."

"Proud to be an Assistant Manager at this location, I have many great customers that always keep coming back to see myself and my fellow people. I'll have a few more pics to come!"