Pep Boys 7208 Highway 80 West, Fort Worth, TX 76116

"Made the appointment online, got there, they took the car back and started working right away. Received new tires and an oil change. Will definitely return."

"I have trusted People Boys with the maintenance of my vehicles for a number of years and they have never disappointed. Their services has always been exactly what I have needed their work and friendly attitude keeps me going back for services to my vehicles."

"I needed to get a headlight replace that was super difficult to reach and do myself. They were able to get it done quickly and properly, and even filled my tires without me having to ask. Kat is awesome and provides fabulous customer service!!!"

"General lack of customer service. I walked in and stood at the front counter until finally acknowledged. Yet the costumer that walked in behind me gets acknowledged by both ladies at the front. I dropped a Hertz rental off last week for brake servicing after hearing a deep hollow sound when reversing. They replaced the brakes because the pads were worn, yet the hollow sounds persists. Along with intermittent screeching of brakes. I return today to have them check things out to ensure it’s nothing else attributing to the problem. Jason can’t get the vehicle to replicate the sound and tells me it’s just condensation on the brakes. I play a recording for him of the sound and he confirms it’s brake noise. He insisted that it’s just how those Nissans are. The vehicle is a Ford Escape, I’ve looked for common issues online and hollow sounding brakes was not one. Better customer service would equate to better customer experiences."

"I took my truck in to have some tires swapped the guy doing it was EXTREMELY RUDE he was cussing and slamming things the whole time. Once he was finished I told him thank you and I really appreciated him doing it and he just rudely handed me my keys and kept walking without saying a word. The hub caps were not properly placed on and one fell off luckily it was in my driveway. The other three are barley hanging on and i just bought the wheels. I will have to take it somewhere tomorrow to get them put on properly. Hopefully its not the same with my lugnuts and my wheel goes flying off, I definitely do not feel confident that they were put on right. This was my first and last time I will use pepboys."