Tesla 275 University Drive, Fort Worth, TX 76107

"Facility staff are welcoming . They have plenty of models available and car are given for 30 min test ride and multiple appointments can be booked one after another to try out any of S3XY . Facility is clean and have standard refreshments as well you would expect from a car dealer . Tesla Staff will follow up prior , during and after appointment."

"Out of the 2 service centers in DFW, this one is far better than the Dallas one. I have taken both my model 3 and model Y here for rattles. The Dallas SC would just say "could not reproduce problem" or "this is within spec". The technicians at fort worth SC would actually listen to your concern and genuinely try their best to locate the issue. Both of my cars are now rattle free and I am very happy."

"Had my car towed to SC the night before my appointment. Picked up a loaner a couple of days later and happened to see my car in the lot and saw there was a dent and scratch that was not there before. Escalated to the advisor helping me and was told to call roadside to see if they took photos at drop off. Roadside provided photos they had and upon their investigation it was not their fault and looks like the damage occurred at the SC parking lot. Brought the issue back to the advisor and was told they are waiting to hear back from their security team. I asked for photos at check in and they said unfortunately they didn’t have any. Gave an extra star because they actually repaired my car (fender and high voltage battery replacement) in a timely matter. As for the damage on my car, still waiting on an update if they are going to take responsibility and fix it so rating may change……"

"I read bad reviews and I was skeptical about coming in to service my Tesla model X. I set up my appointment for 8:30 and I had to wait until about 9:15am. I came in on time and I was just told to sit down and wait by a lady with a bad attitude… apparently they have a system where they call your name as people check in… so if I was you I would give myself plenty of time to drop off vehicle. My experience got better once Christopher at the front desk started talking to me. He took great care of me and heard all my questions and concerns. He explained the process and took care of the few issues my Tesla X had. If I was you I would ask to get taken care of by Christopher. This guy had a great attitude and gave me excellent customer service. I was afraid I was going to be another 1 star review but Christopher changed all of that. I’m giving only 4 stars only because how long the wait time to get seen was even though I had scheduled my appointment at 8:30am. Don’t be afraid to come in and make sure you ask for Christopher if you want a great experience from the beginning."

"2022 Model S. 4 service appointments. 1: from delivery there was damage on my wood grain dash. They replaced it at my house no questions asked within a couple weeks when the part came in. 2: My floor mats and cover panels in rear were not delivered with car. I had to schedule a separate appointment. They delivered them within 4 weeks once the parts became available. 3: One of my headlights had a section that had gone out (7 months into ownership). They replaced it at my house no questions asked. 4: From the time my vehicle died I had a tow truck on site to deliver it to the local service center within a few hours. The tow truck driver even gave me a ride to the service center. I was provided a loaner vehicle for the two weeks that my car was in service. When my car was ready, Tesla delivered it to my house and picked up the loaner vehicle to save me a trip. Everything was covered under warranty as the car is 8 months old with 13,000 miles. Issue: Blown rear inverter (motor) and pyro fuse. The only thing I would do differently is have them tell me why the rear motor blew so soon. A vehicle only 8 months old should not have that issue of course, so I have to assume it was a faulty component from the factory. I also wish it were easier to speak to a service representative at my local service center. Regardless of those recommendations, the customer service and the way they have taken care of me and my car was extremely satisfactory. I hope it continues post warranty repairs."