Burleson Lube Center 131 Southwest Wilshire Boulevard, Burleson, TX 76028

"They did a great job. Always very professional & get the job done quickly at a fair price"

"I have used this business several times over the last 10 years with no problems BUT today.....Where do I start? I called the business last week and spoke with a young lady at the counter. I asked her about a coolant flush for a 2017 Duramax HD diesel. She had to write the info down and ask twice what I had. No problem there. She left and went and asked a person in the shop and returned with a quote of $119. I took it in today and parked right in front of the business with the HD2500 facing the door. I again asked and pointed to the truck outside. Same young lady I had spoken on the phone with and confirmed the price of $119. The price was also on the board behind the cash register. Less than 5 minutes after pulling the truck into the bay, a tech came in and said they may not be able to service it. They could not get the black coolant fill cap off. I walked out there and informed the tech the threads were most likely reversed. I confirmed this when I looked at the yellow lock and unlock markings on the top to the cap. Sure enough the cap came right off. I should have known and just left. When I went to check out, the bill was $140 and change. Seemed a bit high but I figured there was an added shop charge or disposal fee. I paid the bill and got the receipt and it showed $129 charge plus tax. Now $10 is not a problem but it was not what I was told 3 different times. The young lady got the manager and I could tell when he entered the room he was already upset. I explained my stance. He said diesels cost more. I told him not a problem but I had asked 3 different times what the cost was and told $119. He proceeded to get even more irritated/arguementative and said I should have said something before paying. I told him I hadn't seen the bill and didn't know what all I had been charged for. He picked up a business card and wrote down a $10 discount on my next oil change. I told him I don't get my oil changed there. I just wanted the $10 I had been overcharged for. He threw his arms up in the air and said it wasn't his money in a tone that was just short of yelling at me. I asked him what his problem was and he just stormed out. The you lady behind the counter offered to send me a $10 e-payment from her personal account which I declined. She was polite and a mistake was made. There were several different ways this could have been handled. The easiest would have been to cancel the charge and re-run it. The manager position needs to be addressed or at least his attitude. I left my name and number for the owner to call me and left. On the way home the Low Coolant light came on. I pulled over and checked the reservoir and it looked a bit low. I will take care of it myself. In short, it should have been a clue to me when the tech could not get the cap off with a bright yellow pictogram on top. I'm 53 yoa and medically retired. Nobody should be talked to that way. A manager of any business should work to fix things, not elevate them to such a negative contact. Needless to say, I will not return to BLC nor suggest them to anyone else as I have in the past. Trust/respect is gained in drops but lost in buckets."

"This place is amazing! The manager Jay was so helpful and friendly! I had a situation with my oil and they were 100% transparent about pricing and all the employees were exceptional! Shout out to Jay,Jarrod and Michael! I’m a customer for life! They need a raise!"

"I take mine and my wife's vehicles here for oil changes and State inspections. The employees are nice and take time to explain any additional services before proceeding. If there is something else needed, other than what you went in there for, their prices are reasonable. The best thing is, they're not pushy. We will definitely be long term customers."

"It was great, I came in for an oil change and inspection for my car. The service was quick, I was still drinking one of the complimentary sodas when they finished. They did recommend I change out my air filters, and I agreed since they needed to be done. It’s also nice that there’s a quick trip next door in case you want to snack while waiting. The only downside is the mileage sticker they provided. The sticker literally fell off as soon as I got home, I hope they get something better in the near future. Overall the prices were fair and work was done quickly."