Scott's Complete Car Care

"I gave 1 star because I couldn't leave blank.... My son took his car to get starter put on. He gets a call saying he had a major oil leak, but he didn't have one before he took it there. Even tow truck driver said that, no evidence of that. Look under hood and they have screws that was placed back in where they took them from wires not placed back on it, hoses off. They said they pulled the car in with a golf cart because wouldn't start. But change the story and said they hit the starter and it started up. Charge over $900, now he has to take somewhere else. They are crooks!!!! They don't care and I believe they choose who's cars they will give excellent work too."

"Highly recommend! Dropped my car off at 730am and an hour later, I had a phone call with the diagnostic and total cost. Two days before a holiday and with them closing early today, they were still able to complete the service. From the time I dropped off the car until I picked it up, the total time was 3 hours. Estimate was EXACTLY what was quoted over the phone to the penny. Very friendly staff. Will definitely be coming back here to take my car in for service the next time it is needed."

"I used to recommend Scott's, but after two consecutive screw-ups, I have to give them one star. They supposedly replaced a front-wheel part that was making a low grinding noise, but then my speedometer and other instruments stopped working. The shop manager insisted it was none of their doing. I took it to the dealership and was told that no new parts were installed and even gave me the "old" worn-out part that Scott's insisted was new. The dealership fixed Scott's screw-up and cost me an additional additional $440. On another vehicle, a slow radiator leak developed, and because of convenience, I took it to Scott's. I was told I needed a new radiator, and it would run approximately $1,500. I took it to another shop and was told it was an O ring that had weathered and cracked on the drain valve. The total cost was $150. Scott's has really gone downhill and forgotten why they became successful in the first place. They no longer have customer care and honesty."

"Beware!! My son brought his Jeep into Scott's on 34th to replace the fuel rail line and left it with them. He called back after a couple of days and they said it was back ordered and it would be a few days. 3 1/2 WEEKS later, still no part or any idea of when it would come in. We ordered the part in Dallas (where we live) and I sent it back with him this past week. He took the part in and about 2 hours later they said the vehicle was ready. The labor was over $450. I questioned Scott's and they said they had 2 mechanics working on it. Not a mechanic and a helper but 2 mechanics. Completely overcharged and all they said was that is what we charge. I check with some shops in Dallas and they said labor should have been half that much. Then they charged me for a couple of gaskets for over $100. Wish I would have read the reviews before we went there. (Yes this was a lesson for my son - but a very expensive one on me.)"

"They were friendly and professional. I have some minor engine work done and a tune-up, they had me in early and out before the end of the day. A lot of car mechanics or your car for two, three, days or even a week. They came recommended by a friend of mine and after seeing that several police officers were using them for their cars, I can only assume that they were doing a good job. And I was not let down. I'll be taking my vehicle there regularly"