Firestone Complete Auto Care 3425 50th Street, Lubbock, TX 79413

"The staff and crew at this location went out of their way to get my truck fixed in a timely manner."

"Set up an appointment online. Was called by the service manager in less than 15 minutes to confirm appointment. Service manager was upfront and let me know expected repair time. Dropped vehicle off. They repaired within 2 hours, way ahead of projected time. Good stuff."

"All the Firestones in Lubbock have always been amazing. I was so sad when the one at the mall closed since it was walking distance from my apartment. I'm moving to Iowa in a few weeks, here's hoping the Firestones there are as great at the ones here."

"Tiffany was great getting me set up with a new set of rubber and back on the road. Not sure I'd pay the high price they want for tires on my personal vehicles though. Pretty steep."

"In a pinch during a weekend trip, we had to have our second vehicle towed to this location as we continued home to S.A. The next day, they called me with a quote of $1400 to replace the fuel pump. So, I tried another Lubbock mechanic that didn't end up working out, and reluctantly authorized Firestone to do the work several days later so we could get our vehicle back. Firestone didn't install the pump properly and the pressure in the tank caused it to pop out of place. When I spoke to the service manager about it, he told me "mistakes happen" and talked about the part warranty as if the part was the issue and not the tech who installed my $1200 fuel pump. So if you're looking for a service center that wants you to commit only to the highest price while sidestepping its quality guarantee with "mistakes happen," you're in good hands."