Bob Hook Chevrolet Service

"Had thermostat replaced under power train warranty. After a week or so of smelling coolant and leaking on garage floor retured car to dealership Gabe from service department called and said I had a coolant line leaking and it had to be repaired it was not covered under warranty and would cost $522 I ask if was due to thermostat replacement he said no they did not mess with it after a few minutes of arguing he agreed to fix the car free of charge after I got the car home I watched a video that line was one of the first things that had to be removed to change the thermostat and watching the video I noticed a piece of insulation had to be removed on the opposite end of the engine sure enough this insulation was damaged and not repaired properly I called it back and questioned him about that and he said his technicians probably didn’t have to remove it he couldn’t say for sure because they had a lot of special tricks they do he told me that I could bring the car back and they would look at it I am not comfortable with taking my car to Bob hook any longer I feel like Gabe is a liar and tries to scam people out of extra money I have made a formal Complaint with GM about this dealerships"

"I recently had my truck detailed at Bob Hook Chevrolet and could not be happier with the result. Scheduling, drop-off and pickup were all easy, thanks to Troy, the team lead in the detailing department. Troy and his diligent team delivered an amazing result on my grimy 1997 truck, and made it look nearly new. I am sure that if I had it in my mind to sell the truck I would have more than recouped the reasonable detailing cost in increased sales value. Highly recommend!"

"We purchased a new Trailblazer from Bob Hook without incident or hassle. The information given from our salesperson was accurate and detailed. It was made as simple as possible by Greg Coleman. We appreciate the team at Bob Hook for the fast and simple transaction and especially Greg for facilitating a hassle free experience."

"If I could I would give the service department a zero, I would because my wife’s vehicle had a problem with the check engine light coming on dropped it off two days later call they say it’s gonna cause $1000 to fix paid $1000 get it back the next day drive it for a day check engine light comes back on with the same problem drop it off that morning I understand it couldn’t be looked at till Monday I have had no updates on the status of the vehicle. Every time I call, they do not answer or they place me on hold I asked to speak to the service manager does not answer or put me on hold, and they will not even give my wife a loaner vehicle, and now it’s starting to cost me money because my wife is a traveling nurse"

"Everyone is so nice here. Serviced my car and even gave me a coupon. Always a pleasure to come to Bob Hook. Was back again as a spur of the moment tire issue. Got my car in quick. Had curtious driver home and back to pick up car. Everyone is so kind and pleasant. I would not go anywhere else. Thanks Guys"