Madewell

"Expect to not be greeted, followed, and then if you happen to purchase something still be treated with skepticism with a snarled nose. Unless you’re carrying a Louis of course. It truly is unfortunate because I looove these clothes, but the customer service at the location is truly terrible. I see a different girl in there every time, and they all demonstrate the same uppity attitude. I feel like I’m in pretty woman in the worst way. Side note, the gals over at free people right next door are always friendly and treat me with kindness! Just a tip!"

"I think the managers name was Katherine- she was so incredibly helpful and patient. The staff at this location are always friendly, but this was next level. I was so thankful for her assistance buying my first pair of jeans in a million years- I ended up leaving without them, but she wrote down the exact style, wash, size, and SKU so I could buy them online (which I did). It was so nice not to feel rushed into the purchase. Amazing work at this madewell location."

"I love Madewell!! I was there recently simply to try on some shoes and the young lady helping me went above and beyond with customer service. Since they didn't have my size in store for the style I wanted, she suggested I try on one in a different color in a size I sometimes fit into to see if I like the fit/feel/look. It ended up being too big, so she looked them up and told me that they were available online in the correct size. I wasn't sure about ordering them there on the spot, so she then wrote down the style number and make of the shoe for me to look up at my leisure. It doesn't sound like a lot, but she suggested all of these things without me asking for a lot and she made sure that she did what she could. TLDR: thoughtful customer service & cute quality clothes"

"Longtime Madewell customer here. I have at least 10 pairs of jeans and shorts. Was just embarrassed by staff in the store when trying to exchange some jeans that didn’t fit. I had purchased them online during the quarantine to try and support one of my favorite stores! They didn’t fit but returns weren’t being accepted online and the store was closed. I was finally able to get into the store to try and exchange and they said I was 2 days past the window to exchange. Are you kidding me? Disappointed and will not return. I’ll buy expensive jeans somewhere else where I can trust I’ll be treated as a valuable customer. Pathetic customer service."

"I used to like this place but last time I was there I had a very bad experience. Staff followed me around the whole time I was there, opened the dressing room curtain while I was in there without knocking (luckily I hadn't started changing yet), and then when i left a few employees thoroughly checked the dressing room. It made me feel like thethey thought I was shoplifting and I couldn't help but feel like it was race related. I will not be coming back."