Buffalo Wild Wings 1401 Highway 6, Sugar Land, TX 77478

"Bartender was extremely rude when I asked for assistance to change out a cracked glass that leaked on our table. Nothing wrong with our server, who was very sweet. She was busy, and with her being new, I didn't want to inurrupt her."

"Save your time and avoid this restaurant. I've never had such slow service in my life. We waited to get seated as there was no host present. Then we waited ages for someone to come over to take the order or at the very least greet us. The staff seemed overwhelmed and disorganized. We got up and left from there and will be sure to not come back. It looks like this place has had many complaints in the past and no improvements have been made. Also, in response to this review, please don’t bother giving us the link to the form. That was the first thing I filled out and then wrote this review."

"The host is nice and friendly when we first walked to the store. That is the only reason why I gave it two star. Service is extremely horrible. I don’t know what happened to this location when servers are busy talking chatting and did not pay attention to the food. It took about half of an hour for the food. Wings got cold when they came out. Asked for napkin multiple times but the server could careless. Food was horrible. Wings are hard and dried even though sauce on top. Ordered one drink and brought out another different kind of drink. This store needs a serious general manager who cares for the income of the store by paying more attention to the surrounding. Will come back and hope to see the positive change."

"Walked in around lunch time and expected there to be a wait due to the lunch rush, it wasn’t. I called in my order. There was no one at the front desk for about 5 min. The hostess came and posted up in her area. Took her another 5 min to actually acknowledge me, perhaps because she was not in to-gos. Or maybe I had on an invisible shield. The place smelled of mold. It was awful. Finally she called the male with dark curly hair to the front. He never made eye contact with me he kept his head down and told me my total. The overall first experience was trash. 1 of my wings had absolutely NO SAUCE on it. 0/10 would not recommend this location. Customer service trumps EVERYTHING and they had none. I see recent reviews about the service and reply’s to them. Take that same energy and put into your staff!! They SUCK it’s not hard to understand."