Pizza Hut,

16635 W Airport Blvd, Sugar Land, TX 77498, United States

"I always order from this pizza hut but the last few times has been ridiculous. I found hair in my wings before and hair that was BAKED in my pizza twice now. I called the store and talked to an employee. He said his manager would reach out and i still haven’t heard from anyone so now im leaving a review… i dont know if hair nets not being worn but hair in my food is just shameful ."

"Second time ordering from this location. First time the staff was very rude and the food was ok. Not the best but decent enough to eat. We tried again last night. I was met with a different indifferent cashier who when I got there told me my pizza wasn’t ready even though the app said it was and they were completely empty. After about ten minutes I got my pizza and got it home (I literally live like 5 minutes from this location). It had been a long day already so I didn’t notice until I got home but my pizza was barely warm. It seemed as if my pizza had been made, boxed, and just sat on the counter for like 45 minutes or more. Cheese had gone hard and so had the crust. I called an asked for a refund which they gave without hesitation. I can’t prove anything but it seemed like they knew they gave out old stale pizza. After two times of subpar service and this stale thing they tried to pass of as pizza I won’t be returning to this location. Which sucks because I love Pizza Hut and this one is so close to my house and I get to stay off highway 6."

"When I entered the building the young lady with the pimple patch and a head scarf on… had made eye contact with me and didn’t say a word. Went back to her computer and continued doing whatever she was doing. I stood there for 10mins still not being addressed. Never placed my order and left. You’ve lost a customer at this location due to rudeness."

"Yesterday I ordered 2 pizzas for my kids while I was at work and my kids told me the pizza was burnt and taste like cardboard. Then on top of that the order was completely wrong. I asked my kids to send my pictures and I was shocked. I spent $40 to order pizza from this location and I then had to order something from another restaurant I end up spending another $36. I called their location 7 times no one answered. I went into the location today to speak to manager all I asked for was as half the money back. She told me they would only remake order if I bring them bring them the old pizza that they are going to throw in the trash. I explained to the manager I don’t won’t the pizza I just want at least $20 back. She declined. This was so sad especially when I spent $76 to get my kids food. Needless to say I’m done with Pizza Hut."

"We ordered on the phone. The price we were told was $31. I go West Airport in Sugar Land, TX store and they charged me $41. I asked for military discount. They removed the discount we got on the phone and put the military discount which was $41 instead of $31 which is the price we were told on the phone. What Tirany Rose the manager failed to tell me is the military discount is less than the discount we got on the phone. I asked for a refund they would not. Tirany Rose the manager blamed everything on upper management. It is a shame they have a local manager who can't handle any of these simple affairs. All they had to do is tell me the discount you are getting is more than the military discount. instead they cancelled the on the phone discount. Once they cancelled the on the phone discount they can't give me that discount because it is only on the phone. Get this the Pizza Hut on the phone is not the same Pizza Hut in person. The manager decided on her own to give me credit for next time for $10. I am not interested in this solution. I am interested in given me a refund for $41 and ringing the order again for only $31. Pizza Hut you should be Ashamed of yourselves."