Big O Tires

"Just awful! I came here to get a tire replaced and they replaced the WRONG tire. When I call to tell them what had happened, I got nothing but attitude and that I was the one who was in the wrong (probably because I’m a woman and they thought I didn’t know any better). After a few minutes of arguing, they finally told me to bring it in so they can see for themselves. Sure enough, I was correct that they had replaced the wrong tire. They finally replace the right one, give me a free alignment for my troubles, and I go home. Fast forward, I start hearing a rumbling sound and my car would shake when I would slow down/go downhill on the side of my car that they worked on. I took my car to my husband and his dad so that they could see what the issue was- they hardly tightened the lug nuts on the tire that they replaced!! My husband was literally able to undue them by hand. They tighten the lug nuts properly and the issues go away. It is a miracle that I didn’t lose a tire while driving and that my lug nuts weren’t damaged. I have never experienced this level of carelessness when it comes to getting work done on vehicles."

"I took my vehicle in for an oil change this week. During the change, they checked the coolant, and told me it might be low, but they couldn't see down into the radiator to confirm. I thanked them and told them I would check it. They put the wrong mileage on my windshield sticker, so I had to return for them to correct it. The next day, my car overheated and my wife was left on the side of the road. When I opened the hood, I found that the Big O technician had left the radiator cap off, so the coolant had boiled out, getting all over my engine. I had to buy 2 gallons of coolant for $40. Today, I called the store and asked Trini if I could bring the vehicle in for them to at least clean off all the crusted coolant from the engine. He said they weren't a vehicle cleaning station, and that I should just take it to a car wash. I explained that the fault rested with his technician for not putting the cap back on, and he told me they could not help me at all. I have usually had better service than this at Big O Tires, but Trini was very clear that they would not help. No mention of any compensation, no apology, nothing. All I asked is that they make it right."

"Can't understand how this location, has a high rating. Cashier last weekend, gave Me attitude. For about 7 mins., cashier and other worker are joking around -while My car is ready to go. I had My a/c and radio off-when I go to leave-a/c full blast and radio on. Why?? No reason, I went early in the morning -horrible service."

"Waited more than 3 hours for oil change that I made appointment for at 11am got here 20 minutes before. Prices are affordable compare to other places charge more just for oil changes. If you looking for a fast oil change do not come here plan to wait your whole day away. Also watching the guy look at my tires did not give me any more confidence in them. Just need an oil change and tire rotation. Not sure why it took so long I scheduled before noon since I need to pick up kids now I will be late what a inconvenience."

"*WOMEN BEWARE* After waiting 3 hours I asked the so called manager ANDREW (seen just sitting in the photo) how much longer my Corolla would be and he tells me my car should only be about 10 more minutes. So I asked, is the alignment done, and he tells me YES. So I asked is it procedure to do an alignment before you put on 4 new tires, which he replied “yes because alignment’s have nothing to do with tires” at this point he had an attitude so I matched that energy and I asked how many alignment machines they have, to which he replied one. This particular machine is in view of the lobby and my car had not been anywhere near that machine. To no one’s surprise it did not take ten more minutes and the alignment had not been done yet. When my car was finally finished the mechanic that performed the services had FILTHY hands so I asked if he wore gloves when he drove my car. He replied by simply holding up a dirty rag to my face as if that meant something. It took them all that time and they couldn’t even bother to wipe the lube off my tires. The place is COMPLETELY UNPROFESSIONAL! THESE PEOPLE EITHER DONT KNOW WHAT THEY ARE DOING, DONT CARE, or just hate when women question their ethics. There’s a discount tire not far from this location, maybe try them first"