Cavender's Boot City

"Service was great rep Randall was great he gave valuable information and customer services on my boot purchase. Also bought a belt and shirts ask for Randall!"

"I went to the store to buy boots for my daughter, we went to one of the cashiers because we needed the right size and we waited there several minutes and she ignored us the whole time. We put the boots back and left the store and she didn’t care. Worst customer service ever! But the boots are really nice"

"The staff is very helpful, professional, and knowledgeable of their products. Love my new Lucchese boots."

"An exciting visit. But only 4 stars. Let's start with the good things. A super nice staff. You are greeted in a friendly manner and they are very helpful. As you would expect, there is a huge selection of cowboy items. Nevertheless, there is something that is annoying. Despite the large selection and the statement that the range is constantly being expanded, there have been no cowboy boots for people with large calves since 2020. Yes, this doesn't just affect this store in particular, but the entire chain. Unfortunately, the selection and range of bolo ties is not being expanded. Not even to a small extent with higher quality models. And some accessories for hats are simply not replenished. The chin straps for hats deserve special mention here. I wanted to buy them in 8 stores. They always say not at the moment but soon. Why the same statement in all stores? Even though I really enjoy visiting Cavender's. Something like this is disappointing. I hope this will change again in the next few years. I was not disappointed with Boots Barn. Luckily a member of staff pointed this out to me. Otherwise I would never have got to know Boots Barn..."

"Kit Kat was the best saleswoman ever! She knew our needs before we did!"