CVS 1484 Ruben M Torres Boulevard, Brownsville, TX 78521

"Came here to pick up my 4 Free Medicare Binax-Now Covid tests on a Friday afternoon. I was told they’d be ready on Saturday and that they would text me. I gave them my cell #. I never got a text from them on Saturday so I went back on Sunday expecting my 4 Covid home kits to be ready. The pharmacy employee said there wasn’t anything ordered under my name. Plus he didn’t know where in the pharmacy or store the kits were. I found 4 of them and brought to pharmacy so he could enter it in computer. He said it’d be a 15 minute wait. Unbelievable! He was rude with a curt tone saying to me “you want these or not!” I waited for them. I’ll never go to this CVS location again."

"I'm a veteran trying to get medication under the Mission Act and was not helped here. The employee told me their is no such thing that they can only help if I had Tri Care. If you are a veteran trying to get medication using the Mission Act I recommend the walgreens on central they helped me out. The other CVS on alton gloor didn't want to help either."

"Tried to get the prescription drop off Clerk to process Covid tests against insurance and he told us we had to do it online. We had a relative process a request against their insurance at another location in the store without a problem. The clerk basically directed us to the other location, refused to let us talk to the manager, and hung up. This occurred on 2/2/23 at 11:40 pm. Do better CVS."

"Just ask if you feel good when you hear " I just want to help you so I let you wait one hour. Now the CVS is closed, you have to come back tomorrow" I am sick and waist one hour in the CVS until the CVS closed, but get nothing. If this CVS has trouble to find my account, I should be told early so I can go to others."

"Customer service at this pharmacy is so disappointing. They are rude and inefficient. I was assured that they would have my meds the following day after a one/time transfer from out of state (I’m visiting family). When I went to pick them up the next evening, not only did they not have them but they “could not pull the prescriptions until my usual pharmacy released them.” How could this be when my prescriptions were in the system the previous day? I’m not surprised that their average rating is only two stars. Well-deserved."