Jiffy Lube 21910 Provincial Boulevard, Katy, TX 77450

"I used to go to this place for inspections, but last time they damaged my headlights dropping brake fluid. Despite this, I didn't say anything because the guys there are so nice. However, yesterday I went for an inspection and they had a girl doing the inspection instead. She tried to take advantage of me and make extra money by saying my wiper blades needed to be replaced, even though they were fine. She threatened to fail my car if I didn't replace them, and if I wanted to replace them myself, I would have to pay for another inspection later. This will be my last time there; I've had more than 5 inspections last month and I'm now looking for a more honest place. Because of people like her, fortunately that is that last year with inspection!!!"

"What an awesome experience!! The whole staff was friendly and greeted me when I arrived.. Kayle was the one who handled my inspection and she was very thorough and also very kind. She has an amazing personality .. gives me peace of mind to know I will be safe and that she takes her job very seriously !! I recommend you go here and ask for Kayle!!"

"The very best service that I’ve ever had with Jiffy Lube and the manager here Mr. Tim Aiddy excellent excellent give them a raise. Give them a raise excellent service. Thank you so much."

"Jiffy Lube is one of the foremost names in car maintenance. I visit Jiffy Lube whenever I need an oil change, plus other services like brake fluid changes, new wipers, etc. I like the extras that Jiffy Lube provides so I was more than ready to make my way to this Jiffy Lube location when my car was in need of care. Pulling up, I noticed that this Jiffy Lube was a little smaller than others and since it is just off the main street, it isn’t easily noticeable. I went ahead and pulled in, however, because I needed a synthetic oil change and other services and, if nothing else, it looked like my wait time would be minimal. Stepping inside to wait on my car to get serviced, I made my way to one of the few chairs in the waiting area. There isn’t much to keep you occupied in the small interior, so be sure you have your phone handy. I did like the open view of the customer display screen, since it lets you see your customer info, which car is being worked on, and so forth. But there is little else to pass the time in the waiting area, so having your cell phone in hand is a must. My first experience here wasn’t the best. The personnel did things they shouldn’t have and forgot to vacuum my car, which is one of the reasons I like visiting Jiffy Lube. I would have rated this location low based on my customer service experience, but I am happy to say that Jiffy Lube made up for the mishaps. I contacted them, explained my dissatisfaction, and they quickly made things up to me. Jiffy Lube is notable for its reasonable quickness and for the variety of car maintenance services they offer. This location isn’t very large, and its waiting area is quite basic. But I appreciate the fact that they admitted fault when things went wrong and did what they could to regain my trust. The positive response was enough to increase my rating to three stars and a recommendation overall."

"Cashier was smart. He knows how to get money out of our pockets. Usually for anything to replace the online or other store prices are way cheaper. This guys are charging 50/70 times higher that what it should be. Service was good."