Firestone Complete Auto Care 6820 South Fry Road, Katy, TX 77494

"Went in for an alignment but never got it within spec to where it would drive strait. So I went back to have the alignment checked, but yet again no luck. Looked underneath my truck a week later and found that the steering rack boot was completely twisted and torn from the first alignment. After speaking with the manager they finaly agreed to replace what they had damaged. So in the end I guess they did their best to make it up to me. However it is still difficult to trust this shop after they failed to catch what they messed up."

"This Firestone location is always consistent. Timely service, listen to our questions, treat my wife and daughters with respect and...they fix our cars and take care of our tires. Highly recommend."

"I believe Firestone always tries to mark up parts, and I can always get parts at significantly lower price elsewhere. It's like they are almost charging what a dealer would charge. In addition, they charge $100.00 for running diagnostic and not adjust the pricing for actual repair, not in parts, not in labor. Based on this experience, l don't think it would be nice to recommend Firestone to friends or family."

"Tires, delivered, mounted, and aligned quickly. They also price matched and the car was ready earlier than stated. Great customer service from José and his manager."

"The customer service at this location is horrendous. Went there for wheel alignment and was told it will take 2 hours. Sat there for 1:45 min and looked outside the window and my car is still sitting outside. I asked the guy in front why is it not done , he goes back to the "Ivan - service manager" which tells him that either I wait another hour or take my keys and leave. I confronted him and asked my make me wait 1 hour and 45 mins if you ended up telling me to leave. He was very rude and extremly unprofessional and this is not the first time he has done that. I asked him that I need to speak to the manager and he told me he is the manager which is incorrect (corporate tole me) as he is not the store manager. I had to leave after waiting for almost 2 hours because I had to pick up my kid from school. I had it enough this time and have complaint to the corporate about this guy."