Splendid 4027 Westheimer Road, Houston, TX 77027

"I was in your store on 7/18 and had the best customer service, both women were very up beat, willing to help, and super sweet. You just don’t get that customer service anymore."

"I buy my daughter pajamas here. Also great kids clothes. Underrated for jeans. Same company as 7 for all mankind. Good quality"

"My daughter received a Hanukkah present from her grandmother from Splendid - a single outfit totaling $400. My daughter is Autistic and Splendid is one of the few places she will wear clothes from so we buy A LOT of product from them! The purchase was made in October and gifted the first week of December - but grandma purchased the same size as last year and my daughter has grown. I have receipts and the items are in the proper packaging with all tags. I tried to exchange or return for credit to the local store - and was told they could not help and was treated VERY rudely. As the purchase was made online, I reached out to customer care with the receipt and asked to exchange for the correct size. Customer care sent an automated message saying they could not return and when I inquired about an exchange I was told they would not honor an exchange and there is nothing I can do. Splendid is a luxury brand and should have the ability to honor returns/exchanges in store - and if not online. If a return cannot be honored an exchange should he honored. This is terrible service. Essential, my mother in law spent $400 to throw items in the trash because we have no use for them and no recourse despite the items still being sold for full price online and in store - and having tags and original packaging and a receipt. We will never buy from Splendid again - and will work endlessly to ensure no one we know buys from them either! So incredibly disgusting!"

"I guess when you sell T-shirt dresses for $120 or higher, you can forget any sense of customer service. Sales staff were snooty, aloof, and honestly devoid of giving any type of warm greeting. The only thing “Splendid” about this store is there is an Anthropologie nearby where I happily spent the rest of my afternoon."

"I went in yesterday to make an exchange and the girls were very patient and helpful, even though I couldn't find my receipt. There was also a man in there who was very funny and kind to my twin toddlers who were terrorizing the store. As a mom who rarely gets a chance to run errands solo, I really appreciate this sort of customer service."