Subway

"My son wanted to grab a quick sandwich (he’s 10). The gentleman behind the counter, Joshua, was amazing. He had the best customer service and kept interacting with my son. As we got in the car, my son said he thinks he made a new “subway friend”. Kudos to Joshua!!!"

"This post is not about food but rather about the customer service provided by an employee at the Subway in Georgetown, TX. My child urgently needed to use the restroom, but the employee refused to give her the key because she wasn't making a purchase. When I intervened, explaining that I intended to buy something, the employee insisted that I had to buy a sandwich to get the key. Despite my intention to purchase several items, the employee remained firm. As my child became upset, a stranger who came in to order a sandwich kindly offered to vouch for her as her child, allowing us to access the restroom. This incident stemmed from the establishment's policy of not giving out restroom keys due to concerns about homeless individuals using the facilities. It's disappointing that the Area and General Managers, as mentioned by the employee, couldn't empower their staff to handle such situations compassionately. My child left feeling upset, even declaring, "I don't want Subway ever again.""

"I like the wraps! I was going to the other subway until I decided to order a wrap on the app. Showed up to find out they did not have wraps! Guy at the counter was rude and did not want to refund my money. Finally got that done and placed another order to this location on the app. When I arrived, I was greeted by two very nice young ladies. Told them what happened and they said I need to continue coming here that this would not happen here. Today, I decided to order a wrap on the app. And when I arrive guess what!?!? We don’t have any wraps because they are still frozen. They ask if I would like it on a sandwich. I said no and wanted my money refunded. She told me I had to do that through the app! There is not location on the app to do this and ask here to show me how. She disappeared to the back for like 10 mins like I would just disappear. Then saw her look at me around the corner and make a face to someone in the back. I assume it was a lead or supervisor which never came out. She then return and in seconds and voided my order and tells me I would receive the refund in 3 to 5 days! So you keep my money? Really! This will be my LAST attempt to get anything from Subway! If a ticket prints and you can’t fill the order, have a means to contact the customer so they don’t waste the time to drive to the location!"

"I hadn’t gone to this Subway in a long time until today. The store has no seating now due to renovation. It felt hot - like the air conditioning was broken. There was one employee who chatted so I ended up waiting at least 10 minutes for her to finish with the one person ahead of me. The bread was hard; she threw away two loaves. They were out of oil, vinegar and there was no ice. The sandwich was dry. The menu posted above was missing several sandwiches so she guessed the price of mine as well as the customers ahead of me."

"I really don’t like writing bad reviews but this place doesn’t give me a choice. It took us almost 45 mins to get a sandwich. I had asked for a veggie patty and they didn’t have any thawed and had to get from a cooler. The lady who worked there got it from inside and she put a frozen one on my sandwich. Luckily my husband caught it and reminded it needed to be thawed in the oven before. Also they’re extremely slow. Very friendly but slow. Also they don’t have water cups and we were forced to get a drink. My sandwich tasted mediocre. The bread was way to mushy and torn. My husbands sandwich seemed okay."