Caliber Auto Care 2044 South Mason Road, Katy, TX 77450

"Five-star service! I was able to use my Max Care extended warranty from CarMax to take care of a faulty part. They did a thorough assessment and made maintenance suggestions. They were helpful but not pushy at all. The price was reasonable and I was satisfied with the work done. I was also given a ride home (both ways). The waiting room is clean and coffee is fresh! I really can say everything was great!"

"By far, this is the BEST car place ever! From changing my battery to repairing everything else on my vehicles without much issue, I love them. And so does my friend! The fact they give you photos of your issue makes the trust value skyrocket! Jonathan has been nothing but helpful and giving great tips on how to take better care of the car!"

"Edit 10/10/23- I did receive a call from my service advisor about my experience there. He apologized and was understanding of my issues with my experience. He did seem to genuinely understand how disappointed I was with the service and had someone reverse the charge. It does say a lot about his integrity and willingness to accept responsibility for his mechanics actions. I am waiting to see if the charge falls off my card, I expect it will. Original post- My advisor Jonathan was polite and friendly. Seemed knowledgeable and honest from my conversation. I asked specific questions regarding the transmission service and fuel injection service they offer. While I was waiting on the service of the fuel injection system, I also elected to add the changing of the PCV valve on my 2018 Silverado. That's when things got interesting. During the replacement of the PCV valve, I was told it was not possible because I had changed the air intake to an aftermarket tube, and the valve was located on the factory air intake. I thought it was very strange because I had made the change myself. So I asked them to show me on my truck. Things didn't add up, so I asked them to charge me for the part, and I would take it home with me and look at my GM original intake and probably just resolve it myself. Went straight home to only find out with a quick Google search it was actually located below the throttle body. So I took off the air intake from the throttle body to make room to access the old PCV valve, and the stinking throttle body was not cleaned as part of the fuel injection system. Paid over $200 for a half done job! I would not trust the mechanic at Caliber. Nor would I recommend them to anyone in the future."