Wendy's 5000 Farm to Market 1960 Road West, Houston, TX 77069

"the unsweetened tea dispenser had flies and what looked like gnats in it, or at least that's what came out along with the tea...after dispensing this half cup of disgust, i went to the counter to let the staff know....they passed the cup around and then one of them went to the tea dispenser and lifted the lid and then just put the lid back down!!! i mean, didn't empty it or anything....by this point, i had my food in hand, but i went back to the counter for full refund, food and all...the woman who initially waited on me tried to explain that the flies like the sweet tea! i was like, what?? that was absurd enough for her to say to try to justify such a revolting thing, but it wasn't even the sweet tea that the flies were hanging out in! i mean, come on...lol..i rarely eat fast food & this place is why..."

"THE FOOD AT THIS RESTAURANT WAS AWFUL! I WISH I COULD RATE THEM ZERO! We like Wendy's and haven't had it for a while. After going out and about, I stopped at this location and ordered about $100 worth of food for my family and they gave us old and spoiled meats in our burgers. The fries were cold. Add to the bad meat used, they had the food pre-made and left sitting out for several hours before we got there. We disposed of the foods and left the restaurant so disappointed. I should have known when I pulled in and saw the parking lot and drive thru on a busy road completely empty."

"I rarely come to this Wendy’s but if I do it’s just for the convenience. I usually ask for extra sauces with my nuggets and I never get a extra charge; I asked for 3 extra sauces today and pulled up to the window my partner paid and I read the receipt, I got charged for 2 side jalapeños and I was confused because on the receipt it states that she rung the extra 3 sauces but they had no charge to them so what was the need for the extra charges? I asked the cashier lady (Roxana) she said “that’s the charge for the extra sauces” and then I asked “well wouldn’t they be rung up as the sauces and not jalepenos?” she then repeated “that’s the charge for the extra sauces” and then i repeated “well wouldn’t they be rung up as the sauces and not the jalepenos?” and so then i just said “okay i’ll call later” 20 minutes passing I called 15 times because no one was picking up OR they were answering and then hanging up. I called corporate about the matter they said they’d get back to me. My only thing is yes it’s just 60 cents but it’s the principle of not needing to steal from your customers or at least emphasizing the extra charge. I don’t have a problem paying the 60 cents but if the sauces were rung up and had no charges but you continue to decide to charge me for 2 side jalepenos and when i ask for the jalepenos you don’t want to give me the jalepenos? cause technically i paid for them."

"Best and fastest drive thru on FM 1960. I know I can always count on Wendy’s for my delicious food to be hot and ready fast. I never wait longer than 5 minutes to order and pickup. You just have to ask for your specific sauce you like."

"I placed an in-app order and when I went to retrieve it, I was told it would be ready in 5 min. I waited 10 min and then I was told that the order never came through. I showed where I had ordered on the app and the lady just kept saying she didn’t see my order on her end. At one point she just walked away from me while I was speaking. After 30 minutes of me being there, they finally found my order had been sitting in the drive thru the entire time and my receipt clearly said carry out. All they offered was a free drink."