Taco Bell 9601 Westheimer Road, Houston, TX 77063

"Honestly THE BEST service and quality of food I’ve EVER had at a Taco Bell. No joke. The food was fresh, hot and they didn’t skimp on anything. Everyone was so nice and smiling! Genuinely mind blown at the experience it was so great. Usually Taco Bells service sucks but not at this location."

"I’ve received the best customer service here. I always go use the drive thru but the ladies there all deserve raises. They are consistently nice and polite. My order is always correct and comes out quickly. I’m not one to do reviews but I had to. Every time I come it’s the same experience and they deserve some recognition."

"Everything was alright. Service was polite and we ordered and had our food in under 10 minutes. Food was hot, and tasted alright. My experiences are not always alright when I visit Taco Bells, seems like the younger generations & work ethics don't go hand in hand with each other anymore."

"Worse TB service ever. I walked in for an early lunch. The lady behind the counter pointed to the kiosk immediately with no words. We probably stared at each other for a good 10 seconds while she kept motioning to the kiosk. I finally said, “what?!” She told me I had to order from the touch screen. When I asked why she wouldn’t take my order, she said because it’s cash only. Mind you, she had no idea what payment option I was using. The new touch screen kiosk stations at places has gotten out of hand. These were supposed to be used for convenience, not in place of assistance. I finally ordered and went to get my drink. The sodas had no syrup, just the carbonation. I had to pour it out and get Gatorade. When my order was ready, the lady calls to me and says, “ma’am…”. What does this lady do?? She can’t take my order, she couldn’t even bring the food 15 steps over. There was one table of 2 men in the restaurant. It’s not like she was busy. Absolutely lazy, is more like it. A senior couple came in during my lunch. The lady helped them at the counter and they paid with a credit card. Maybe she helped them because they were older. If that’s the case, at least I commend her for that. In to the food. The fries were on my list to try. Never again. They were hard and cold. The Mexican pizza was good and the burrito was good. I always think it’s such a shame to have customer service (lack of) spoil everything. Seriously, I am not making this up when I say I watched the lady stand behind the counter and stare at the screen in front of her. Do something to support your reasoning as to why you couldn’t tend to me. I know it’s fast food, but I would never treat someone like that. It just seems so lazy!"

"I leave this review because it’s true even though I’ve gone to this location on many times and had pretty decent service. However, today was the worst so I ordered two crispy crunch boxes whatever the promotion is as of right now got to the window paid, the gentleman was very pleasant asked us to pull around to the front, and they would bring it out. 30 minutes later the food comes out. I live two blocks from the restaurant I get home the foods cold I specifically asked for Diablo and as you can see, I got a bag full of sauce, one Diablo the attention to detail is poor perhaps because it was 9:35 they were preparing to close I believe the food that they gave us had to be meant for the trash! I am here to post reviews that if food services. Don’t get a grip on the quality of food they’re pumping out they are not gonna have any business. I will not continue to pay for cut rate service yet they continue to go up on their prices."