Goodyear Tires,

2945 Farm to Market 1463, Katy, TX 77494

"BAD BAD BAD... I took my Lexus here to have thermostat replaced. They quoted me just under $300.00 which i knew was high but proceeded because of my schedule. The book has job at 1 hour and parts are $30.00. They completed the job, then i drove to pick my son up at school. Soon after my SUV started to run hot. I limped it home and waited for it to cool down to check fluids. I called them in the meantime and asked if they purged system and they reassured me they did and told me to bring it back the next day. I asked if they us OEM part and they said no. When it cooled, the reservoir was completely empty meaning they didn't purge it or add fluid that was lost when changing thermostat. They could have blown my engine if i wasn't paying attention. The next day i showed up at 7AM to drop SUV off to have repaired and told them to put the correct OEM part in and make sure the system was purged. They called 5 hours later and said it was ready. You would think that it would have been done quicker since i was the second person there and they didn't do job correctly the first time. I showed up expecting to have a properly repaired vehicle. I first went to check fluid level in reservoir and now it was overfilled and color was deluded from the orange fluid that was in it. I asked them to now drain fluid down so it doesn't cause damage from being overfilled and asked mechanic what color fluid he put in and he said green. It well known knowledge the Toyota/Lexus require specific Orange coolant. I then went to complained again to the service rep and he told me all they have is orange coolant which was a lie. I complained again that they didn't even say sorry, just that they would take care of it. I wasted half my Saturday because of them. At the end they offered me a free oil change. The mechanics are not competent enough to do the most simplest job there is, needless to say even the second time around when they knew they messed up the first time. I wouldn't trust them to change my oil or to touch my vehicle ever again, not even to put tires on. Please be warned to stay far away from this place and don't trust anything they say or do. You would think a national chain would have checks and balances in place to make sure they are doing quality work, but they don't."

"I recently had a very negative experience with Good Year Katy. The customer service was absolutely terrible, and the employees were incredibly rude and unprofessional. When I arrived at the store, I was greeted with a very dismissive attitude from the employees. They seemed to have no interest in helping me or answering any of my questions, and they were very short with me throughout the entire interaction. Additionally, the quality of the customer service I received was unacceptable. The employees seemed to have no knowledge of the products or services that Good Year Katy offers, and they were unable to provide any helpful information or guidance. Overall, I was extremely disappointed with the service I received at Good Year Katy. Their customer service was terrible, and I would not recommend this company to anyone."

"I recently had a very negative experience with Good Year Tires. I brought my car to them to fix the air conditioning, and they charged me $1000. However, they did a terrible job, and the air conditioning broke again soon after. When I brought the car back to Good Year Tires, they told me that it would now cost $1300 to fix the problem. I was shocked and frustrated that they were asking for more money when they had not properly fixed the issue in the first place. To make matters worse, their customer service was absolutely terrible. They were rude and unhelpful, and it was clear that they did not care about my satisfaction as a customer. Overall, my experience with Good Year Tires was very disappointing. I feel that they are taking advantage of customers by charging exorbitant prices and providing subpar service. I would not recommend this company to anyone, and I will certainly never use their services again."

"Shame on you really my daughter went to fix her AC last week you charged her $1000 then it broke again a view days later . She went in today to see what’s going to you all told her it’s the compressor this time and it will cost $1300, as she was with me on the phone , you are laughing at looking at each other. I told her to come home I called a mobile mechanic he checked the car said the compressor is completely in good shape it was something else completely that’s will not cost much maybe $100 that she needs to buy from auto zone. Shame you last time ever never going there again."

"I’m not happy with the service at all. I changed my front tires at Flusher tires. Barry Hafezi took the keys and changed the tires and I got the car back home. Right after that when my wife started the car, she noticed that tire light is on, so I called them and they told me to bring the car back to check the issue. I sent the car back next week and Vladimir Falcon the service manager checked the car and told me that there is an issue with the sensor and it needs to be changed every 5 years and coincidental things happens and this will cost me additional $80 to fix. Really!! The tire sensor was good before I change the tire and the issue started right after that. They must did something wrong that caused the damage of the sensor and they want me to pay to fix it. There were other Goodyears nearby me, however I chose this shop in particular because I noticed that they have high starts in the reviews. Unfortunately, after this incident, I wouldn’t recommend at all."