Red Robin Gourmet Burgers and Brews 22455 Texas 249, Houston, TX 77385

"So Red Robin had been hit or miss lately. This is a miss. Food was quick, hot, and tasty, but the now $15.49 Whiskey River Chicken appears to be less than half the size for at least 50% price markup. Can’t continue to go places where the price skyrockets and yet the meat continues to crater. Alas."

"First time here with my friends and had a overall excellent experience! Our server Jordan/Jordin was a sweet heart and was attentive and very nice. The food was delicious and very filling. Everything was fresh and would definitely recommend coming here if you're a fan of good food and cool vibes!"

"The server attempted to connect with our table by expressing a compliment to one of our guests, a child. He spoke so fast the other guest at our table felt like they were not included. Since the compliment was directed at a child, everyone was on alert to understand what was said. As the server repeated himself, he failed to understand the non-verbal clues from the adults at the table who could not understand his fast speech. He repeated himself again just as quickly with some additional gestures to support what he was saying. That helped. The experience went down hill from there. His mannerisms and quick speech escalated our unsatisfied experience. The evidence of his annoyance showed when our order arrived incorrectly. The correction took 11 mins. When the fries arrived, the burger was cold. At the end of our meal, we requested to place a to-go order. He took a moment to collect his attitude before placing the order. 14 mins later, we discovered he had placed the order incorrectly after he gave us the to-go bag and walked away. In astonishment, we waited again for him to return (2 mins or less) to review the details of the order. His reaction was clear he was very annoyed with us stating we were unclear about the to-go order. However, he would get the remaining part of the order placed right away. He stated it would take 8 mins. It took 12. He placed the order in the to-go bag and wished us a great evening. Earlier in the evening, one of our guests asked for the check. He said, "You can review the check with the table kiosk, or I can do it the traditional way." The guest who asked was 75 years old. The lack of attention from the server was insulting. The same insulting feeling happened at the beginning of the experience when the compliment was based on a trend this guest was excluded from. In addition, he attempted to educate the 75 year old about the trend, which only caused confusion in the conversation as well as a discussion of peer influence for the remainder of the evening. This server did not identify the audience at the table well. His behavior was the only reason our experience was so horrible. (BTW we still tipped him 15%.) The icing on the cake to this tragic experience was after he delivered the remaining to-go order. Since there is no paper check to guide us to pay, we accidently got up to leave, and the server yelled across the restaurant for us to stop. He quickly recognized his behavior was unprofessional. Quickly stating he was sorry for yelling. We returned to the table and paid for the additional to-go order, and as the tip prompt populated, he said, "You can take that to zero." I was so amazed at his behavior that I removed my card and left. One of our guest was celebrating their birthday, and this server made the evening so awkward. This server needs some training on how to identify the audience of his patrons before expressing his opinions and slow his speech down. The food was cold because of his behavior. However, it was good."

"Excellent experience. We had a party of 11 to celebrate my niece's birthday and were seated promptly. Our waiter Brett didn't miss a beat and was courteous and attentive. The food arrived shortly and was hot. The manager visited and even participated in the birthday celebration. Overall, they contributed to a wonderful time with family."

"Did you know they give you a free burger on your birthday month? You have to sign up for their free rewards program and receive their emails all year. No problem, they send me deals all the time. This burger was free. We paid for another meal and our total was about $12. We tipped the server and got out for around $20. Not bad at all if you ask me."