West Ave Automotive & Transmission 12441 West Avenue, San Antonio, TX 78216

"A little story time but it’s worth reading! This happened in 2022. Me and my family were traveling from our home state North Carolina to Mexico when our Tahoe broke down in San Antonio due to transmission issues. The office and mechanics went above and beyond to help us. They immediately figured out the problem and fixed it within 2 1/2 days. We were still able to continue our trip safe and sound. We are so thankful for their service and hope they continue providing San Antonio with the best service and care! Thanks to y’all our Tahoe still runs smooth!"

"I drove into West Avenue Automotive and Transmission because the usual garage I use was booked until next week; my wife was taking our car on a 500 mile trip in two days. This shop used to be a transmission repair shop only, but now works on everything except tires and alignment. I was pleasantly surprised. It's not a large garage but had enough work bays to accommodate me in less than an hour. The mechanic who worked with me politely told me the air filter looked a little dirty and should be changed soon. Translation: it looked awful and had not been changed in a long time. When I changed it at home, it looked even worse! Four quarts of Mobile 1 and I was good to go. It cost less than I expected, and the mechanic asked if I were military, which knocked off another 5%, which always helps. I've driven past this garage for several years without ever stopping. The waiting room was clean and offered Kurig Coffee: that makes them a keeper. Based on my experience today, I highly recommend West Avenue Automotive and Transmission. It's not far from Walker Ranch Park on West Avenue. Update: 12/27/2023. They do annual state vehicle inspections, too. Update: 3/27/2023. Oil change for my truck. Update: 9/18/2023. Running a sale on tires. Update, 12/9/2023. Business is growing."

"Major issue with Grandson’s F150 (2006) - losing oil so fast can’t keep level up. Took the truck back to West Automotive because had had work done on that truck there and knew they would be able to diagnose problem. West had good reviews too, so took it there. Marvin , the manager took all information about the oil leak and said he would call uas as soon as he could identify the problem. When he called us to report his findings, he explained the the problem , recommended the repair, the time it would take and gave us estimate. That allowed us to figure out what we needed todo to compensate for not having his truck. We agreed for the fix. Marvin called with specifics about problem as they got further into look found additional problem. Marvin explained what was needed with estimate to fix it. He did exactly what he said he would do . And called us to let us know work was done but needed more time to test & drive to make sure no leaks. There were no surprises of additional costs. He called when he felt adequate test drive done. When we picked it up he complimented Grandson on clean engine because he was taking care of truck. That was important. He explained everything done & that all was warrantied for a year. Marvin was personable and professional. Needles to say that not only is West Automotive our Grandson’s go to for mechanic work but now for rest of family!!!"

"These guys are honest mechanics, i took my truck yesterday at 8 am there had been a weird metal banging sound under the cabin. they called me a few hours later and told me the issue, i googled the parts prices and their price was fair and square. I got a full inspection (120 point inspection) as well. before going there i looked into the reviews, and I think they've earned my positive review.. thank you Marvin, i've found my new mechanics shop"

"Marvin is knowledgeable, explains what's going on with your vehicle, and has great overall customer service skills. He was willing to work with me and even my dad over the phone while I was at work and couldn't answer questions about my vehicle, which relieved so much stress from an already stressful situation. They work fast and are honest. Sad that I'm moving because this location would definitely get all my car business if they werent 1000 miles away"