Popeyes Louisiana Kitchen 2404 Greenhouse Road, Houston, TX 77084

"This is by far the best Popeyes in the area (out of 4: this one, Barker Cypress & I-10, Fry & Morton, Clay & 99). Unfortunately, that's not really a compliment. They're courteous here compared to the rest, but they also do things like forget part of your order and make changes without informing you. It happens so often that I feel it's intentional. After all, since the day they opened I have yet to see a mistake that was made in my, the customer's, favor. Example: I placed an order tonight for a 10pc family pack spicy mixed and a 6pc ghost pepper wings. One of the 2 large sides, a mac & cheese, was replaced with 2 regular ones. Ummm... the regular sides are 6.5oz vs 16oz for the large, thus I was shortchanged. In addition to that, the ghost pepper wings were missing entirely. Again, this happens frequently! Even when you stay at the window and check, it'll be something not obvious like giving you regular chicken instead of spicy, etc. A customer shouldn't have to spend 5 minutes checking everything in their order in the first place. I would think this is just a failure by one particular employee, but outside of the first few weeks this particular franchise opened this has been the case, and the entire staff has turned over multiple times since then. All I can say is don't use the drive thru, allow an extra 5 minutes to thoroughly check your entire order, and hope they're willing to correct their mistakes in a timely fashion. After all, the other 3 locations are even worse."

"Waited forever at drive thru and I was the only car. They were out of honey, they didn’t give me a spoon for my side and the tea was so sweet I couldn’t drink it. Oh and no receipt. Guess they knew they’d done a horrible job."

"Dear Popeyes, it's Ðecember 26, 2023. 9:30 pm. Please check your schedule, and give all of the employees working tonight raises and free food. They are collectively the sweetest bunch of workers you could want. You have a good crew working right now and should do whatever it takes to keep them. I have worked in the restaurant/service industry for 25 years and have even managed restaurants. These employees here are amazing. They are polite, caring, kind, have awesome manners, and are good workers. Reward them please!!!! The food is good as usual too, of course."

"On November 11, 2023 I placed an online order at 8:53pm to be picked up in the drive through. I was the only car in line yet the cashier took 5 minutes to greet me. Upon greeting, the cashier made me wait an additional 10 minutes before I was able to tell them I placed an online order that should’ve been ready already. The cashier proceeded to say my order would take an additional “1-2 min” for my chicken sandwich to be ready. Mind you I placed my order at 8:53pm and it was already 9:10pm. By 9:15pm the cashier said it would take an additional “1-2 min” for my strawberry biscuit to be made. By 9:20 my order was still not ready. Ultimately I placed an order at 8:53pm that was rather small but I was made to wait until 9:25pm. Although there wasn’t a customer inside the building and cars behind me got their food first. THIS HAPPENS EVERY TIME I ORDER ONLINE AT THIS LOCATION."

"I ordered the sweet and spicy wings with fries and I asked the manager to make sure that my food was dropped fresh. She told me to park in the front of the store with an attitude. There was a few other cars waiting on food as well. When they finally came out with my food nothing was fresh the chicken wasn't the sweet and spicy they was the ghost pepper wings hard and cold the fries was old and cold . Horrible need better management. NO STARS"