Aaron's 1671 Interstate 35 North Frontage Road, New Braunfels, TX 78130

"We got a set of couches from here. Unfortunately I got behind two payments I made a call today to see if I could make the payment on 4 more days. Nick said no. And before I could talk to nick they put me on hold for 20 minutes I figured they forgot about me so I hung up and called back again. They put me on hold for another while. So I hung up and called again just for this. For anyone looking to buy furniture, I recommend you save up and buy it cash. Because I’ve paid about half of the price already and that’s money we lost. In their advertisement they say the can help reschedule payments to make sure you become owner of the furniture and it’s not true."

"Hope and Robert I believe were their names ! Fantastic! There was an issue with our water pipes and they still did the damn thing. We will continue our business with them! Thank y’all for being fantastic and I’m so sorry for the issues along the way! Y’all did amazing considering the circumstances!!!!"

"A roommate of mine who is deaf ordered a bedset in December and we've been having problems with this location ever since. First the delivery men DIDN'T have their own tools to assemble bed then they were very careless bringing in the bed and chipped the headboard. The guy seemed annoyed and said it looked ok just call the store. Also we are still missing the attachment rails to her mirror for dresser. We have called many times to report it & have gone in to report it, but they are giving us the run around but they are quick to charge her on the first. Who can we get a hold of to get her rails?"

"Ordered a new sectional couch in mid December from the New Braunfels, TX location. They said order would be processed and delivery made in 7-10 business days. After Christmas, I called them when I hadn’t heard anything. They had no idea my order was even in their store! In the mean time, Aaron’s has begun asking me for my payments. I finally get a delivery for 1/5, but they didn’t have the drivers to make their own dates. I reluctantly agreed on a 1/6 delivery, which as of this typing, has still not delivered. I have received. O notifications aside from when I call them and the customer service is less than confident in the information they provide (if they provide any at all)."

"My husband and I stopped by this location on our way home last Sunday. We are looking to purchase a new washer and dryer. Unfortunately Desiree was the only employee working at the time. It was absolutely the worst experience I have ever had in any retail store in my entire life! She was extremely rude and started raising her voice at me! She literally was talking to me like a was some little punk off the street! Desiree seriously needs some immediate training in customer service and people skills! Giving one star simply because I can't give ZERO!!!! ****I wanted to add that my husband and I spoke with the manager of this location, Michelle and she is awesome! We purchased a new washer and dryer as well as a new mattress. The two young men who made the delivery were quick, friendly and efficient. We are enjoying our new appliances and love our new mattress!"