San Antonio Dodge Chrysler Jeep RAM Parts Department

"I went to this location I was outside checking cars to see if they see me and no so I went inside and stood for a good 5 minutes and I saw a lot of workers and no one offer to help me until they saw me leaving very disappointed"

"The worst service department I have ever dealt with. Horrible communication and the technicians don't do their job correctly but this place will gladly take your money. BEWARE."

"Had some issue with the communications, let me just put it that way."

"We didn't buy anything things beautiful trucks sorry no pictures"

"DO NOT PURCHASE A VEHICLE FROM THIS DEALERSHIP! I purchased a 2023 Ram 1500 from this business on June 24, 2023 and after driving the truck for less than 2 weeks it developed a problem. It sounded like a wind tunnel in my cab so I drove the truck to the dealership so they could look at it on July 6th. The service department test drove the vehicle and Wadddell Jones told me they heard the noise and a loaner car should be in on July 7th. On July 7th I texted asking about the loaner car and Waddell Jones said the loaner car was not available yet then I texted him again on Tuesday July 11th asking about the loaner car and I never heard from him again. I drove to the dealership again on July 12th and spoke to the service manager Javier Sanchez and after giving me his number he said he would call Enterprise and that I would hear from him when they had a rental vehicle for me. I texted him the next day, called him and left a voicemail but I never heard from him again. On July 14th I called the dealership 6 times before I was finally transferred to a sales manager Chris Trevino who talked to the service department and had an appointment made for me to bring in the truck and get a rental. Chris Trevino was amazing. When I dropped off the truck on July 18th I talked to the general sales manager Dennis Erazo and voiced my frustration on how I was being treated and he assured me he would make my truck a top priority. On July 19th I called and left a voice message on Dennis's voicemail but never heard from him. On July 20th I received a text from the service department that my trucks estimated date of completion would be July 24th but it didn't say what was wrong with my brand new truck or why it would take so long. On July 20th I called the dealership 4 times before I was finally able to reach Dennis Erazo and he said he'd walk to the service department then call me and let me know what was happening. Waddell Jones called me instead and said they were waiting on a part. Waddell said it needed a new air inlet and that it’s a common problem with Rams. I called my salesman Patrick and told him what was going on and he said that was messed up and then I never heard from him again. I filed a complaint with the Better Business Bureau but the dealership never responded to the emails from the Better Business Bureau. This dealership has given me nothing but the run around since my purchase. As of this moment I have no plans on ever making another purchase at this dealership and I strongly advise anyone looking for a new vehicle to avoid this dealership! You’ll be made to feel like you matter until they get the finance check from your bank then they couldn’t care less about you. DO NOT PURCHASE A VEHICLE FROM THIS DEALERSHIP!"